Customer Service Manager
Resume:
Donna M. Angell
Dayton, NV 89403
H: 775-***-**** **********@*****.***
Summary
Administrative Support Professional with extensive experience in
administrative background, property management and underwriting/credit
analysis. Demonstrated success in variety of functions within these
industries. Self-motivated and works well independently and in team
settings. Takes initiative in solving problems and demonstrates functional
leadership. Committed to providing fantastic customer service.
SOFTWARE SKILLS
MS Word, Excel, Visio, Access, PowerPoint, Outlook, Quickbooks, Nevada
WebIZ
PROFESSIONAL EXPERIENCE
2009 - 2012
While searching for my next career move in the current difficult times, I
have been fully employed with The State of Nevada, Immunization Program and
Department of Motor Vehicles
Data Support Specialist Administrative Assistant III, Document Processing
contracted through Kelly Services. Westaff, SOS Staffing and Applied
Staffing Solutions. My roles have included: Customer Service/ Heavy Data
Input, Account Executive and Database Administration.
HARLEY DAVIDSON FINANCIAL, Carson City, NV 2005 -
2009
Underwriter/Credit Analyst
Provide loan administration support to dealers and applicants for Harley
Davidson motorcycles, watercraft and outside products.
. Examined data from credit bureaus, debt ratios, references resulting
in accurate decisions regarding turning down or accepting customer
applications for credit.
. Provided superior customer service to dealers, applicants, and others
contributing toward satisfactory levels of customer satisfaction
resulting in repeat and recommendations for business.
. Conducted open houses for dealers as a way of showcasing products and
supporting sales.
FOOTHILLS APARTMENTS/TGI INC, San Jose, CA 2004 -
2005
Roving Manager/Leasing Agent
Managed all aspects of apartment community consisting of 100-200 units.
. Acted as Leasing Agent for community renting units daily and
maintaining high level of accuracy in financial and maintenance record
keeping.
. Managed office activities including customer service and tenant
relations resulting in higher than average retention rate.
. Implemented marketing strategies to attract and retain high quality
tenants.
TWIN PROPERTIES, San Jose, CA
2001 - 2004
Apartment Manager
Managed all aspects of 14 unit apartment complex.
Contributed new ideas for property management improvement (ex: landscaping)
resulting in maintaining quality of property and achieving consistent
revenue from month to month.
Donna M. Angell Page Two
PEELLE MANAGEMENT CORPORATION, Campbell, CA 2001 -
2004
Mortgage Services-Assignment Division
. Prepared assignments of mortgages and deeds of trust for county
recordings accurately insuring appropriate fees were collected and
records were in order for future reference.
. Performed lead role in department tracking production and assignment
of incoming work to insure satisfactory levels of production.
ADDITIONAL PROFESSIONAL EXPERIENCE
Saron Gardens/ Diamond Property Management, Cupertino, CA
2000 - 2001
Townhouse Community Manager
Terrace Manor Apartments, Redwood City, CA
1999 - 2000
Apartment Manager
Valencia Apartments, Sunnyvale, CA
1995 - 1999
Apartment Manager
EDUCATION AND TRAINING
Associates Degree in Financial Operations Management, June 2008
Western Nevada Community College - Carson City, NV
Certificate - Real Estate Principals, June 1998
Canada College - Redwood City, CA
Passed Nevada State Exam 2011
CERTIFICATES
Tri-County Apartment Association Seminars and Classes, Underwriting 101,
Credit Bureau Courses, Crucial Conversations Course. Bloodborne Pathogen
Awareness, Administrative
Functions, A Manager's Introduction to Business law, Back Safety and
Injury Prevention
and Facts about Bloodborne Pathogens. Certificate of Achievement Nevada
Information
Security Awareness. Workforce Timekeeper, New Horizon Computer Learning
Center and
Success at Work. Numerous Awards and Letters of Recommendations.
Contact this candidate