Customer Service Sales

Guy Chapman

***** **** ****** *****, ********* **168 1-262-***-****

Email: ***********@*****.***

Objective

To obtain a customer service, purchasing, or sales position.

Technical Skills/Proficiencies

• Managed purchasing for a heat exchanger manufacturer

• Managed sales and customer complaints for a manufacturer

• Negotiated international contracts for buyer of materials copper, brass,

• Negotiated contracts for materials, iron castings, Investment castings, forged hubs, copper tubing, Stainless

tubing, Brass Tubing, Sheet metal, Copper plate, Stainless Plating, Flame cuts Metal and non-ferrous metal,

welding supplies, electric motors, wood, solvents, paint, hardware, fasteners, Tubing metal, stainless, and

brass

• Found and located vendors for materials from China, India, Germany, Italy, USA, Mexico

• Reduced costs by negotiating prices of materials

• Maintained sales territories

• Customer service skills

• Knowledge of machinery, Heavy Equipment, Hydraulics, Engine maintenance, Machinery Maintenance,

CNC Machinery, Tube Cutting machinery, Punch presses, Metal forming machinery, Painting equipment,

Electrical parts, Building Materials, Setting up and maintaining preventive maintenance schedules,

Knowledge of lubricants and also cutting oils and punching oils.

• Inventory control knowledge

• Ability to read blue prints and drawings for buildings and also for manufactured parts.

• Maintaining contacts in all countries and USA for procurement of materials.

• Coordinated shipping and receiving of container shipments.

• Knowledge of import and export of goods.

• Extensive knowledge of Grey Iron, Red Brass and Stainless Steel castings.

• Extensive knowledge of investment castings and also extruded hubs or components.

• Maintained contact with casting manufacturers both in the USA and abroad.

• Knowledge of Hunter plates and also wood patterns.

• Assisted in shipping of finished goods.

• Knowledge of MAS 90 software can adapt to any current software being used.

• Knowledge of Hydraulic systems

• Knowledge of hydraulics components, Cylinders, orings, relief valves, packing kits, pumps and motors

• Mobile hydraulics knowledge and basic knowledge of power units

• Knowledge of filters for all makes of equipment and engines

• Parts counter experience

• Knowledge of parts books and how to look up parts on all heavy or construction equipment

• Diesel Engine Knowledge and trouble shooting

• Knowledge of maintenance and oil sampling

• Vast knowledge of construction equipment and generators

• Transmission and power train knowledge of wheel loaders

• Have a background in Hydraulic pumps and motors

• Helped maintain production of equipment.

• Can manage and oversee people and projects with no supervision

• Vast knowledge of renewable energy

• Have training in OSHA and MSDS Sheets

• Training in safety practices in factory environment

• Can read and understand MSDS sheets

• Training in employee safety

• Team Player and goal orientated

Experience

Nov 2011-Present

Arvato Digital Services

Group Lead

Manage up to 60 personal on one shift. Ensure personal are running on their lines and manage 7 production lines.

Ensure that the production schedule is being followed and maintained to ensure the product is shipped on time and that

the quality is at a 100 percent standard.

June 2011-Nov 2011

Perfection landscape Center

Sturtevant Wisconsin

General labor, Mowed Grass, Worked on Bobcats, Dump trucks, Small Engines, and trailers

Nov 2009- June 2011

Unemployed

Trying to find a job in my field

Feb 1999- Nov 2009

American Industrial Heat Transfer

Sales, Purchasing manager, Parts Procurement, Machinery parts purchasing, Building maintenance, Vendor

negotiations, Managed New building construction, Customer service, Shipping Claims,

Company Relocated to Virginia

Dec 1998-Feb 1999

Howell tractor and Equipment

Territory sales manager for lake and Northern Cook County, Maintained rentals and sales of Hitachi, Dyapac,

Kawasaki equipment

Position Terminated New management and lack of equipment

Dec 1997-Dec1998

Aring Equipment Milwaukee

Product support rep

Measured undercarriage, Sold bucket teeth and cutting edges for all makes equipment, Esco teeth and crusher parts,

Left for a better position and this company did not have the proper vision of how a product support team should be

used effectively.

Nov 1995-Dec1997

Patten Tractor Grayslake

Maintained Lake County and Northern Cook County Illinois as a product support rep.

Managed Caterpillar equipment fleets for undercarriage, GET, Filters oils lubricants, Oil Sampling, Consulted

customers on the proper maintenance of their equipment and how to reduce their costs of operation by rebuilding and

repairing at the proper time for all their equipment. Measured undercarriage fleets and made recommendations when to

turn pins and bushings, replace or to run out machines, Quoted engine repairs, hydraulic repairs, and transmission and

power train repairs.

Left For a better position. Management lost the vision of the taking care of the customer

Aug 1993-Nov 1995

Howell Tractor

Product Support Representative for Lake County and northern Cook County Illinois.

Sold undercarriage, cutting edges, bucket teeth, scraper chains, dragline cables, Crane undercarriage, and all makes of

equipment.

Left for a position with Caterpillar and many other reasons.

Oct 1991-August 1993

Westside Tractor Rockford/Wauconda

Product Support Rep

Sold undercarriage, teeth, Snow plow edges, Cutting edges, Scraper chain, Compactor feet and John Deere target items

such as filters oils lubricants to support John Deere Equipment.

Left for a position in Lake county and northern cook

Dec 1989-Oct 1991

Howell Tractor

Service Parts Counter person.

Ordered and followed up on all service parts for the service department. Worked closely with the service manager on

all parts needed for the service depart of 3 field mechanics and 7 shop mechanics. Promoted the repower of Dresser

equipment and the support of Dresser, Hitachi, and Dynapac Equipment.

Apr 1983-Dec 1989

US Navy

Diesel mechanic

Stationed Subic Bay Philippines NSD

and Assault Craft Unit One Coronado CA

Education

Park High School

Livingston Montana

High school

Caterpillar basic hydraulics school

Caterpillar Basic engine school

Caterpillar Oil sampling and analysis school

Caterpillar filter school

Caterpillar undercarriage school

Caterpillar Engine, transmission, Hydraulic pump, Cylinders and transmission basic trouble shooting school

Master Diesel overhaul school USN

6-71 Engine overhaul school

Preventive maintenance school

Us Navy Master Diesel School

Navy oil sampling school

Air conditioning and Hydraulics School

College of lake county Various courses

Awards/Accomplishments

US NAVY veteran

Good Conduct medal

Navy Achievement Medal

Many letters of recommendation

Honorable Discharge

References

Upon Request

Contact this candidate