Customer Service Representative
Resume:
Christine A. Jones
Providence Forge, VA 23140
***************@*****.***
Qualifications:
I am a motivated and hard working individual who works well independently and as a team. I am able to multitask and meet any given deadlines. I am a self-starter who learns new skills quickly. I have 5-6 years experience with Microsoft Windows, Excel, Access and Office. I have worked with MLCS and TSYS. I can also type 50 wpm. I am DCJS certified.
Relevant Experience:
June 2011- current
Unarmed security guard- Admiral Security
I monitered traffic coming in and out through front lobby and back door of building. I also watched for any unauthorized activity through monitors. I kept a daily log of all activity such as deliveries or contractors coming into building.
July 2010-June 2011.
Maid-Mortgage Solutions II
I clean foreclosed homes. I clean the window sills, baseboards, ceiling fans, door sills, windows, and floors in all rooms. I clean stoves, tubs, refrigerators, showers and cabinets as well.
April 2009- March 2010
Mortgage Loan Specialist 1- Spherion Inc.
I was responsible for prepping files that contain documents for a mortgage loan. I had to make sure each document was under the correct tab. This was to be done to insure the correct validation of loans.
February 2008- April 2009
Data Entry Operator - Exclusive Staffing
I am responsible for looking at documents for the fraud department with Capital One to ensure that they have all the proper signatures and documentations needed. Filed paperwork and preformed phone follow ups for fraud claims. I also was in charge of card recovery and documented return card information.
April 2007- January 2008
Customer Service Representative- Posh Tots/ Baby Universe
I was responsible for answering incoming calls and emails for our customers on our online sites Dreamtimebaby.com and Babyuniverse.com. I assisted customers with shipping issues, tracking, claims and order placement. I also successfully assisted the company transition during the merge with EToys.
January 2007- April 2007
Customer Service Representative- Sedona Staffing Inc.
I was responsible for answering emails for our customers on our online sites Dreamtimebaby.com and Babyuniverse.com. The minimum amount of emails per day was 80-100 and I successfully met the required amount on a daily basis. This was a temp to perm job. I became full time in April.
September 2005- January 2007
Instructional Assistant, Henrico County Public Schools
I was responsible for helping my assigned teacher in her DD (Developmentally Delayed) classroom. We taught K-2nd grade. My main responsibility was a 5yr. old student with Cerebral Palsy. I assisted her to walking with her walker and AFO’s (braces). I walked her to her kindergarten classes, her resource classes, the bathroom, lunch, and to her bus or daycare van. I assisted with her fine motor skills such as writing and cutting. If she is absent, I assisted with the other children by helping with their math, writing, or cutting (for those who can’t do it for themselves).
September 2004- August 2005 Daycare Teacher, Glendale Daycare
I was responsible for the care of the two and three year old children that attend the daycare. I helped them try to write their names, and know their colors and shapes. I helped potty train them. I helped serve them breakfast, lunch, and snack. I helped put them in their cots for nap. I also helped organize applications, rules and regulations, and papers for permission to give emergency care for the child for the registration process. I also helped with taking payment from parents and writing the receipts and marking it in the payment books.
Other Experience
August 1999- September 2004 Mortgage Loan Specialist 1, Suntrust Mortgage Inc.
My position entailed information retrieval for customers who have home mortgages with the company. I was responsible for preparing paper files to be filmed, and then loaded into microfiche jackets. This process is needed for the customer to close, repurchase, or sell their homes.
April 1997- August 1999 Custodian, Capital Region Airport Commission
I was responsible for keeping customer areas maintained at the Richmond International Airport. I was also responsible for cleaning office spaces throughout the airport.
May 1996- April 1997 Ramp Agent Delta Airlines
I was responsible for loading and unloading luggage and mail on an airplane. I also cleaned the seats, bathrooms, kitchens, and floors on the plane. I did a little bit of data entry. I also helped in guiding the plane in and out of the airport.
June 1995- May 1996 Partspicker, UCI of Richmond
I was responsible for filling out stock orders for small auto part dealers. I would pick parts that were on the order and put them in my basket. When I was done, I would take the completed order to the shipping area to be boxed and sent to the dealer. I also helped with the inventory in the warehouse.
October 1993-June 1995 Cashier, Hardees
I was responsible for greeting customers as they came in the restaurant. I took their orders, retrieved their food, and bagged it for them. I also helped keep the restrooms, and dining room clean. I have also helped prepare the food for salads, side orders, and I also helped cook the food.
References Available Upon Request
I am a hardworking individual who can work independently or with a group. I have a year experience as a data entry operator and I can type 45-50 wpm. I am also a quick learner.
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