Customer Service Data Entry

SONIA SINGH

*** ***** **** ***** 314-***-****

St. Charles, MO 63304 *****.*********@*****.***

Professional Summary

• Result oriented professional with up-to-date education in computer programming.

• Possess strong skills in Object Oriented analysis and design, programming and

Database design.

• Deep knowledge of Java programming techniques used to create, design, and

implement forms following Software development process.

• Through knowledge of data manipulation through ODBC databases.

• In-depth knowledge of the methods and procedures of software testing and Quality Analysis

• Knowledge of Computer’s hardware, software, repair and maintenance.

• In-depth expert level working knowledge of Microsoft Office including Word, Excel,

PowerPoint, and Outlook.

• Detail-focused, organized, multitasking, team oriented, detail oriented, self starter, smart,

energetic, hardworking, eager to learn more, quick learner, critical thinker and able to work in an agile

environment

• Strong verbal and written communication skills

Technical Skills

Operating Systems: Windows 95, 98, 2000, XP and Windows 7, UNIX

Technologies: Java, J2EE, Struts, Spring, Hibernate, Servlets, JSP, ASP, CSS, HTML, XML,

PHP, Visual Basic, VB.NET, Crystal Reports, A+, UML

Testing Tools: Load Runner, QTP and Selenium IDE

Databases: Microsoft Access, SQL/MySQL, SQL Server

Servers: Tomcat, MS IIS

IDE: Eclipse, Visual Studio

Education

Sansa Technology, USA Graduated 2012

Certificate of Achievement, Quality Analyst

St. Charles Community College, Cottleville, Missouri Graduated 2010

Associate of Applied Science, Computer Programming;

Achieved Dean's list, 3.8/4.0 GPA (Graduated as Honor Student)

Cal-C Institute, India Graduated 2001

Post Graduate Diploma, Computer Applications

Wintech, India Graduated 2001

Certificate of Achievement, Java Programming

Punjabi University, India Graduated 1999

Bachelor of Arts, General Studies

Professional Experience

Lion Petroleum Inc., St. Louis 2009 – 2010

Data Clerk/Books Keeping/Auditing and Closing

• Used Microsoft Excel on daily basis to complete gas stations dailies, profit loss

statements, and gas loads tracks.

• Auditing the paperwork for 18 gas stations on daily and monthly basis.

• Generating 40 invoices on an average per day on ADD System (specialized software for

petroleum companies).

• Everyday data entry into spreadsheets and updating company website’s data.

• Entering daily invoices in QuickBooks 2007.

• Preparing month end financial statements.

• Customer Service, Phone Calls, Filing, Invoicing, Reconciliation.

American Lending Group Inc., St. Peters 2003 – 2009

Data Clerk/Auditing Assistant/Closing

• Recognized by management as a self-starter with an outstanding work ethic.

• Data entry and updates into spreadsheets.

• HUD auditing experience; Post Closing experience; Customer service.

• Deep knowledge of every aspect of closing a loan.

• Duties included post-closing documentation, data entry, customer service, printing, scanning,

filing and invoicing

Computer Planet, India 2001 – 2003

Java Developer

• Developed JSP and Servlet based applications.

• Actively participated in requirement gathering, design and development of the project.

• Maintained exiting modules and applications.

• Adding Functionality in front end JSP, Server Side Coding and Data Base Handling according to

the requirement.

• Developed screens using Java, HTML, DHTML, CSS, JSP, JavaScript, Eclipse and Tomcat

• Designed Database for the application using SQL server

• Implemented all validations and done manual testing to ensure the application is working fine.

• Integrating the Functionality with entire application.

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