Manager Administrative Assistant

Jennifer Moore

****. Beacon Parkway East #D

Homewood, Alabama 35209

205-***-****

**********@*****.***

Work Experience Technical Support Representative 2010-

2012

Bright House Networks

. Answer Inbound calls from customer regarding services

for phone, internet, and cable

. Take payments using multiple methods

. Submit trouble tickets through a ticketing system

. Troubleshoot using multiple tools geared toward each

service

. Partner with other companies for service resolution

. Up-sell products and services

. Explain billing policies and procedures

Assistant Manager 2009-

2010

Courtyards at Auburn Apartments

. Contact and follow up on lease renewals

. Maintain records for move-in/outs, application

status, traffic

. Process applications and proofread leases and late

notices

. Assist residents with their account ledgers

. Deposit monies received in the office on a daily

basis

. Contribute ideas on market awareness and resident

satisfaction

Administrative Assistant 2008-2009

High Quality Maintenance Services Atlanta, GA

. Processing new vendor contracts

. Provided service quotes via internet and phone

. Scheduled appointments, organizing company client

database

. Tracking delinquent payments

. Creating and distributing all company business

reports

. Creating new hire information package

Tax Analyst Clerk 2007-2008

Department of Labor Atlanta, GA

. Updating record information into computer database

. Created payment vouchers for unemployment insurance

. Updating unemployment wages and prepared data reports

. Providing information to clients about benefit

eligibility and qualification.

. Sort, process, and distribute mail

Leasing Consultant/Assistant Office manager 2005-

2007

Harmony Point Apartments East Point, GA

. Assisting resident manager with daily office duties

. Updating and obtaining daily rental reports

. Reviewing and approving income, credit and

employment information.

. Utilized apartment software programs

. Marketing and advertising

. Increasing occupancy from 85 % to 95%

Computer Skills Microsoft Office, Excel, Power Point, Boston Post, Yard,

Rentpro, CSCI, Icoms, Avaya Phone system,Internet

Explorer, Mozilla, FoxFire

Education Fashion Merchandising Certificate, November 2012

Ashworth College

Atlanta, GA.

Contact this candidate