Customer Service Project Manager

April E. Walker

*** ****** ***** **********, ** *2834

Cell: 501-***-****

************@*****.***

Profile

Administrative support offering versatile office management skills and

proficiency in Microsoft Office programs. Strong planner and problem solver

who readily adapts to change, works independently and exceeds

expectations. Able to juggle multiple priorities and meet tight deadlines without

compromising quality. Amicable and extroverted representative who enhances

the stability and reputation of a company.

Education

Metropolitan Vocational Technology Little Rock, AR

Relevant Seminars:

Customer Service for Business Professionals

MS Office for Professional Staff

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Professional Office Procedures

Professional Development:

General Education Diploma, 1995

Key Skills

Office Office Management Spreadsheets/Reports Front Desk Reception

Skills: Records Management Event Management Executive Support

Database Administration Calendaring Travel Coordination

Computer MS Word Plateau Genisys

Skills: MS Excel Windows PENTA

MS Outlook SAP NANTeL

Experience

The Shaw Group, Inc. Baton Rouge, LA FME Monitor, 2011 to 2012

Handled multifaceted nuclear safety tasks (e.g., control access point, maintain logs, and

accountability feedback) as an assistant to the FME Coordinator and safety personnel.

Enforced FME zone regulations at Arkansas Nuclear One for the 1R23, 2R21 and 2R22

refuel outages.

Highlights:

Controlled access of personnel, work materials and equipment to and from the FME zone via an access point

•

and maintained logs for accountability as required and prevented activities that could potentially introduce foreign

material into the equipment breach.

• Notified maintenance or work supervision and FME Coordinator of any potential FME issues with specific outage

tasks prior to site departure.

• Ensured compliance of the site FME zone requirements and adhered to all applicable site specific procedures

and training, including but not limited to, radiation worker, General Employee Training, Safety, Human Performance,

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etc.

Williams Plant Services, LLC Tucker, GA Office Manager, 2009 to 2010

Responsible for providing office management services to Arkansas Nuclear One for

Williams / Entergy security upgrade project 73.55. Performed versatile clerical tasks (e.g.,

in processing, filing, records management and invoicing) as a supervisor.

Highlights:

Communicated effectively with multiple departments to maintain an effective

workplace.

Earned excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new concepts;

positive work ethic; and commitment to providing unsurpassed service.

Prepared and maintained time sheets, purchase orders, accounts payable, payroll and

in processing for all employees, including union workers.

Oriented and trained employees in NANTel and Plateau programs, and liaised with

other agencies and groups regarding inventory levels.

Ensured filing systems and personnel files were maintained, recent, and secure.

Graybar Electric Co. Little Rock, AR Quotations Specialist, 2006 to 2009

Assistant Branch Administrator, 2004 to 2006

Executed complex secretarial tasks (e.g., data entry, invoicing, customer service and

billing) as the assistant to the Quotations Manager and customer service offices.

Coordinated with manufacturers, factories, and representatives to ensure the delivery of

premium products to contractors.

Highlights:

Compiled bills of materials, utilizing vast knowledge of electrical products.

Itemized tools, fixtures, or equipment to be manufactured or purchased from outside

sources.

Computed cost estimates for materials, price escalation, and abnormal freight

charges.

Utilized manufacturer’s bill of material to negotiate any price discrepancies from

competitors.

Correlated all cost information within a specified time frame as per the bid date and

time needed by contractors, sales personnel, and appropriate management.

Supervised and delegated necessary work to provide timely and responsive service to

customers.

Frank Fletcher Co, Ltd. Little Rock, Order Entry/Customer Service, 1998 to 2003

AR

Performed a variety of clerical tasks (e.g., receptionist, invoicing, customer service and

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billing) as an assistant to the accounting and accounts payable offices. Liaised with

customers and other agencies, organizations, and groups to ensure the delivery of

premium service and quality products to customers. Immediately became a true asset in

the fast paced, high volume production company.

Highlights:

Prepared, revised and verified itemized statements, bills, or invoices and record

amounts due for items purchased or services rendered.

Typed billing documents, shipping labels, credit memorandums, or credit forms, using

typewriters or computers.

Maintained records of invoices and support documents such as purchase orders,

sales tickets, charge slips, or credit memorandums.

Answered mail or telephone inquiries regarding rates, routing, and order information.

Compute credit terms, discounts, shipment charges, or rates for goods or services to

complete billing documents.

Roadway Express Little Rock, AR Customer Service Representative, 1997 to

1998

Coordinated shipping arrangements, maintained database and ensured the delivery of

products to customers. Maintained a positive and humble demeanor on the telephone to

achieve the highest customer satisfaction.

Highlights:

Recorded all requests from shippers to move freight and carriers to move equipment.

Ensured accuracy of information gathered for all pertinent data, in the best interests of

the shipper, carrier and company.

Provided rate quotes to customers and gathered relevant data pertaining to billable

parties of traffic and the company’s protection of the same according to established

company policy.

Coordinated all post delivery forms including, shipment tracking, bill of ladings, and

delivery conformations.

Nabholz Construction Co. Little Rock, Project Management Assistant,

AR 1996 to 1997

Responsible for various project support activities as directed by the Project Manager,

including data entry, document preparation, document logging and distribution, telephone

support, etc. Assisted and supported other assistants during workload peaks as directed

by supervising Project Managers.

Highlights:

Performed clerical functions and actions including phones, filing, word processing,

tracking of information, maintaining logs/spreadsheet, and other similar administrative

support.

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Managed administrative support functions and complex tasks including establishing

relative priorities of current and anticipated workload and organizing and conducting

assignments according to deadlines, while maintaining confidentiality.

Processed bid documents and data entry pertaining to project proposals and

distribution of specifications as per the subcontractors.

Ensured that requests for action or information were relayed to appropriate staff

members in a timely manner.

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