Customer Manager

Julie Gar cia

**** ***** **, ***** **, Texas ****0

Cell (832)760- 4102

Juli egarcia abgk3w@r.postjobfree.com

OBJECTIVE: To obtain a permanent position with an organ ization that requires a self-motivated, dep end able

indiv idual, with proven attention to detail, strong organ izational skills and comprehensive administrative tech nical

knowled ge, while provid ing oppo rtunities for professional growth based on merit and performance.

WORK EXPERIENCE:

June 2 0 11- Pre s e nt C ro tha ll Hea lthca re /M emo ria l Herma nn Ho spita l / Lea d Off ice A sst

M an age p rimary fu n ction s fo r En v iro nmen tal Serv ice o r g en eral

Su p erv ise En v iro nmen tal Serv ice d ep artmen t staff memb ers w h en d irecto rs w h ere in M eeting

Id en tifies an d resp o n d s to p ro b lems w ith ap p ro priate action an d fo llo w-u p . Rev iews d ep artmen tal p ro cess to seek

imp ro v emen t

A n swer d esk p h on e, sp ectra p h on e, p ag er

A mb assad or fo r En v iro nmen tal Serv ice

M an age an d u p date sp read sh eet fo r all p aid v en do r in v oices

O rien ts an d train s emp lo yees reg ard in g sy stem an d h o sp ital p o licies an d p ro ced ures.

Resp o nsib le fo r d irecting an d rev iew in g w o rk o f lo wer lev el o ffice clerk s

D ev elo p an d p ro d u ce rep o rts, letters, memo ran d u m, min u tes an d o th er d ep artmen tal co rresp o n d ence. M ain tain s an d

u p dates files fo r area o f resp o n sib ility .

Co n du ct d aily p atien t ro u n d s to assu re p atien t satisfacto ry is met d u rin g th eir v isit in o u r facility

M an age an d p ro cess M o n th ly A ccru al Rep o rt

M an age Law so n ; Su b mit fo r PO 's; O rd er sp ecial su p p lies/ eq u ip men t fo r d ep artmen t; id entify in v oices p aid fo r

Co n tact an d meet w ith v en do rs as n eed ed to co n du ct w o rk in o u r facility; in stru ct th em o f area(s) w h ere w o rk is

n eed ed; mo n ito r an d sig n w o rk p ermits fo r all co n tracto rs as n eed ed

Rev iew an d req u est n ew v en do rs to b e ad d ed in to o u r Law so n sy stem to p ro cess in v oices

O rd er o ffice su p p lies as n eed ed

Filin g all p ap er w o rk

Lin en co u nt ev ery M o rin g

Reaso n fo r Leav ing ( Elimin ate my p o sitio n )

March 201 0 -June 20 11 Memorial Hermann Hospital /Environ mental Service / Engineering / Lead Office

Asst

M an age p rimary fu n ction s fo r En g ineerin g D ep artmen t o r g en eral o ffice

Su p erv ise elev en En g ineerin g d ep artmen t staff memb ers

M an age an d ap p ro ve d ep artmen t's staff time

M an age Plan o n; D irect w o rk o rd er(s) to En g ineers acco rd ing to lev el o f p rio rity

Id en tifies an d resp o n d s to p ro b lems w ith ap p ro priate action an d fo llo w-u p . Rev iews d ep artmen tal p ro cess to seek

imp ro v emen t.

A n swer d esk p h on e, sp ectra p h on e, p ag er,

N o tify En g ineers o f h u midity alarms, tu b e sy stem alarms an d smo k e alarms

Pro cess Press G an ey Rep o rt; In v estigates p ro b lems rep o rted b y p atien ts; seek altern ativ es fo r imp ro v emen t

Pro cess all v en do rs in v oices creatin g a ch eck req u isitio n fo r p ay men t th ro u gh Rep o rt Safe

M an age an d u p date sp read sh eet fo r all p aid v en do r in v oices

O rien ts an d train s emp lo yees reg ard in g sy stem an d h o sp ital p o licies an d p ro ced ures.

Resp o nsib le fo r d irecting an d rev iew in g w o rk o f lo wer lev el o ffice clerk s

D ev elo p an d p ro d u ce rep o rts, letters, memo ran d u m, min u tes an d o th er d ep artmen tal co rresp o n d ence. M ain tain s an d

u p dates files fo r area o f resp o n sib ility .

Co n du ct d aily p atien t ro u n d s to assu re p atien t satisfacto ry is met d u rin g th eir v isit in o u r facility

M an age an d p ro cess M o n th ly A ccru al Rep o rt

M an age Law so n ; Su b mit fo r PO 's; O rd er sp ecial su p p lies/ eq u ip men t fo r d ep artmen t; id entify in v oices p aid fo r

Co n tact an d meet w ith v en do rs as n eed ed to co n du ct w o rk in o u r facility; in stru ct th em o f area(s) w h ere w o rk is

n eed ed; mo n ito r an d sig n w o rk p ermits fo r all co n tracto rs as n eed ed

Rev iew an d req u est n ew v en do rs to b e ad d ed in to o u r Law so n sy stem to p ro cess in v oices

O rd er o ffice su p p lies as n eed ed

Tran sfer w ith Cro th all H ealth care

December 2006 - October 2008 Bct Wholesale Printing Company / Recepti ons/warehouse

• Answer all in incomi ng call s in promptl y forwa rd them to the appropri ate person

• Help out the shippi ng departm ent when was needing assis tance

• Prepared pickups and deliver ies for customer

• Identi fies and responds to problem s wit h appropri ate acti on and foll ow-up.

• Order office suppli es as needed

• Greet ing Customer's

Reason for leaving (father got sick)

August 06 - December 06 Cash Xpress Checking / Cashier

• Answer all in incomi ng call s in promptl y forwa rd them to the appropri ate person

• Customer relat ions and cashier on a daily basis

• Cashing Check verif ying and making sure that all check's where good

• Identi fies and responds to problem s wit h appropri ate acti on and foll ow-up.

• Western Union

• Greet ing Customer's

Reason for Leaving ( had Surgery)

December 05 - July 07 Interior Technologies / Supervisor/ Cleani ng

• Identi fies and responds to problem s wit h appropri ate acti on and foll ow-up.

• Cleaning office s

• Aft er construct ion cleani ng

• Att ending to a flood disast er

Reason for Leaving ( Everything was good the only bad thing was that every paid check there was no

funds in the account.

Education:

1 9 95 - 1 99 8 Barb ara Jo rd an h ig h Sch o o l H o usto n TX

Technical Summary: Micro so ft Wo rd, Ex cel, A ccess, Po w erPo in t, Pu b lisher, O u tlo ok, Cu sto mer Serv ice, D ata En try,

Cash ier, Wareh o u se, Firefo x

Additional Skills: Biling ual En g lish / Sp an ish ( flu en t), Ty p e 50 + w p m, 10 - k ey b y to u ch, Calcu lato r.

K n ow ledg eable u se o f Ep ic Sy stem an d familiar w ith H IPPA law s an d g u idelines.

Reference:

Nancy Mart inez - 71 3 - 927 -1 910 4 130 Bolin Rd. Houst on TX 77 092 Dispat cher 10years

Maria Sanchez - 832 -9 21- 052 0 Cust omer Service Representat ive LDT Fin. 6 years

Claudia Perez 7-13-86-7-4-453 Memorial Hermann Healt hcare 163 5 nort h loop west Houst on TX 770 08 Lead Of f ice Assist ance 2 years

Jose Gurrola 71 3-8 67- 44 51 Memorial Hermann Healt hcare 1 635 nort h loop west Houst on TX 77 008 Direct or Engineering 4 years

Lance Bernard 7 13- 867 -4 452 Memorial Hermann Healt hcare 163 5 nort h loop west Houst on TX 7 700 8 Manager Engineering 4years

Endelia Hernandez 832 -8 83- 857 4 Memorial Hermann Healt hcare 1 635 nort h loop west Houst on TX 77 008 Lead t ech 4 yr.

Xavier Perez 7 13- 867 -43 75 Memorial Hermann Healt hcare 1635 nort h loop west Houst on TX 7 700 8 Direct or 2yrs.

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