Customer Service Manager

PRIYANSHU ADATHAKKAR

**** ********* ***** ** ***. 6H, Columbus, OH 43202

786-***-**** | **********@*****.*** | www.linkedin.com/in/adathakkar

Energetic Operations Manager with a strong background in customer service, administration, and office

management. Possesses superior training and supervisory skills, as well as the ability to work both

individually and in a team setting. Proven ability to analyze and improve operational processes using

traditional and cutting-edge technology. Offers clear vision and goal-oriented management style.

CORE COMPETENCIES

Operational Management ~ Team Leadership ~ Strong Communication

Policy & Procedure Compliance ~ Technical Support ~ Network, Firewall, & Server Management

Administration ~ Accurate Documentation ~ Employee Training ~ Social Media

Professional Collaboration ~ Research & Analysis ~ Customer Service

PROFESSIONAL EXPERIENCE

Morris and Reynolds Insurance, Miami, Florida

Manager of Information Technology 2011 – 2012

Provided administration for in-house phone, network, Internet, email, and website activity. Acted as

operating system expert; provided technical support to entire office.

• Streamlined website modification activities by setting up a new domain and hosting arrangement;

saved overhead regarding website administration and improved online brand representation.

• Designed and led training seminars regarding Microsoft Word, Excel, and Outlook. Taught 10 classes

with an average of 50 participants each. Improved efficiency and accuracy of team through targeted

training methods that enhanced technological competency of staff members.

• Developed and taught a class in email etiquette, enhancing the quality of the interaction between staff

members and clients and colleagues and improving image of company through professional

communication techniques.

University of Miami, Office of Graduate Studies, Miami, Florida

Admissions Coordinator 2006 – 2011

Provided oversight of the recruitment and admissions process including development of materials for

recruitment, mailing of recruitment materials to prospects, posting decisions on admission in the Student

Information System. Spearheaded special event planning.

• Collaborated with Collegenet.com to create a streamlined application form that decreased costs

incurred by admissions procedures while simplifying application process.

• Published Facebook pages for neuroscience, biochemistry, and molecular biology program, assisting

in expanding the visibility of these departments and recruiting top talent to the University.

• Decreased office supply expenses by 50 percent with the creation of a new inventory control process

and shared printer system.

• Improved administration's database of graduate students, enhancing efficiency.

• Trained 10 employees, one-on-one, to use the Content Management System.

P. Adathakkar, Page 2

University of Miami, Department of Psychiatry, Miami, Florida

Office Manager 2005 – 2006

Managed daily operations and directed workflow. Arranged for Level 2 background checks, in

compliance with state regulations, and planned the daily calendars of two senior faculty members.

Established office objectives, prioritized tasks, and collaborated with members of the Human Resources

and Sponsored Programs and Research Administration Offices to ensure compliance with HR and other

guidelines.

• Published monthly newsletter to keep all department members updated regarding current research.

• Oversaw inventory management and supply ordering, as well as use of technological equipment.

• Administered the Reference Manager Library, streamlining reference materials and citations to

improve efficiency of departmental research.

ADDITIONAL EXPERIENCE

Social Media Consultant, Columbus, Ohio

Seminar Developer and Teacher 2011 –

Present

University of Miami, Louis Calder Memorial Library, Miami, Florida

Library Assistant 2003 – 2005

University of Miami, Medical Development, Miami, Florida

Event Assistant 2002 – 2003

Island International, Incorporated, Miami, Florida

Vice President 1999 – 2002

PACT, Bangalore, India

Office Manager 1998 – 1999

Gurjari Specialties, Bangalore, India

President 1985 – 1998

PROFESSIONAL DEVELOPMENT

Emergency Management Institute of FEMA, Emmitsburg, MD

• Continuity of Operations Awareness, 2012

• Introduction to Continuity of Operations, 2012

University of Miami, Miami, Florida

• Microsoft Access 2003, 2007

• The Family Educational Rights and Privacy Act of 1974, 2006

P. Adathakkar, Page 3

• CITI Training, 2005

• Expense Reporting and Reimbursement, 2004

• Effort Reporting, Salary Transfer, Payroll, Default Accounts, and Encumbrances, 2004

• Departmental Management Accounting System, 2003

• Administration of Federal Grants, 2003

• Health Insurance Portability and Accountability Act 101, 2003

International Profit Associates, Chicago, IL

• Business Analysis, 2000

EDUCATION

Intensive Professional Development Program in Advanced Social Media, 2011

University of San Francisco, San Francisco, California

Human Resources Management, 2006

University of Miami, Miami, Florida

Diploma in Journalism, 1984

Bombay College of Journalism, Bombay, Maharashtra, India

Diploma in Marketing and Sales Management, 1982

Bombay University, Bombay, Maharashtra, India

Bachelors in Business Administration, 1982

Bombay University, Bombay, Maharashtra, India

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