Customer Service

Brandie N. Dillon

**** **** **** ***. ***************, IN 46254

Cell Phone 414-***-****

Email: *******.*********@*****.***

Education

Learning Enterprise High School Milwaukee, WI

High School Diploma June 1996

Hair Fashions by Kaye Indianapolis, IN

Cosmetology Certificate June 1998

Waukesha County Technical College Waukesha, WI

Nursing Assistant Certification June 2002

Professional Experience

Atlanta VA Medical Center Atlanta, GA

Medical Support Assistant September 2010-present

I am assigned to a Community Based Outpatient Clinic (CBOC). I work closely with the Primary Care Team where I am responsible for the team's administrative functions. I provide exceptional interpersonal and customer service communication skills with the medical center programs, services and multidisciplinary team members in providing accessibility to care and in meeting patient care needs, both clinical and administrative. I coordinate outpatient scheduling for veterans' patient appointments. I enter daily recall appointments. I monitor veteran patients enrollment information, where accurate eligibility is reflected and enrollments are active. I access the medication profiles in the Computerized Patient Record System (CPRS) to guarantee that veteran patients medication requests are referred to the assigned provider or team pharmacist; completes necessary disposition entries into Veterans Health Information Systems and Technology Architecture (VISTA) appointment management daily for scheduled outpatient visits under 'Checkout Functionality' to ensure proper workload credit and statistical information is maintained for the medical center; entering daily no-show information and mails no-show letters for veteran patients who fail to report for scheduled appointment and if needed rescheduled as determined by the provider. I also have extensive knowledge of various VA directives, medical center policies and publications pertinent to patient care, and the priorities associated with them.

Atlanta VA Medical Center Atlanta, GA

Certified Nursing Assistant February 2008-September 2010

I perform patient related personal care that includes feeding, bathing, and lifting, turning, ambulation and transporting them to and from daily appointments, I also perform oral, nail, hair and hygiene cares for the patients. I take and record vital signs. I calculate intakes and outputs and assist the Nurse and Physicians whenever needed. I also input ADL’s in CPRS. I communicate with Medical staff regarding any changes in the patient’s conditions. Overall I try to make the patients feel as comfortable as possible. I also perform any other duties as assigned.

Carl Vinson VA Medical Center Dublin, GA

Certified Nursing Assistant June 2007-Febuary 2008

I performed patient related personal care that includes feeding, bathing, and lifting, turning, ambulation and transporting them to and from daily appointments, I also perform oral, nail, hair and hygiene cares for the patients. I take and record vital signs. I calculate intakes and outputs and assist the Nurse and Physicians whenever needed. I also input ADL’s in CPRS. I communicate with Medical staff regarding any changes in the patient’s conditions. Overall I try to make the patients feel as comfortable as possible. I also perform any other duties as assigned.

Clement J. Zablocki VA Medical Center Milwaukee, WI

Certified Nursing Assistant January 2004-June 2007

I performed patient related personal care that included feeding, bathing, and lifting, turning, ambulation and transporting them to and from daily appointments, I also performed oral, nail, hair and hygiene care. I took and recorded vital signs while calculating intakes/outputs and assisted the Nurse and Physicians. I also input ADL’s in CPRS. Communication with the Medical staff regarding any changes in the patient’s conditions was a vital part of my duties. Overall I tried to make the patients feel as comfortable as possible. I also performed any other duties as assigned.

Social Security Administration Milwaukee, W I

Reader/Assistant March 2001-March 2003 I was a Reader for a Social Security employee with a visual impairment including performing a variety of clerical duties, i.e. primary mail room clerk, preparing incoming and outgoing mail for distribution to the appropriate persons or person with general filing and preparing folders for shipment to the Federal Records Center.

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