Manager Quality

Wayne A. Ruggles

*** ********* ** ****: 859-***-****

Georgetown, Kentucky, 40324 *********@***.***

Quality Professional

Seeking a senior quality management role. Credentials include a BSEE and MBA and over 20 years experience as

a dedicated quality professional in manufacturing and distribution industries.

ISO9001 Quality Systems Management Supplier Quality Management Internal Auditing

Root Cause Analysis (RCA) Product Quality Planning (PQP) Lab Management

Regulatory Agency Liaison Lean Manufacturing Injection Molding

Corrective/Preventive Action Management Direct Customer Interface SMT/PIH PCB Assbly

FMEA Product development Continuous Improvement

ASQ Certifications: CMQ/OE, CQE, CQA, SSGB

WORK EXPERIENCE

E.D. Bullard Cynthiana, KY 2002 - present

Quality Manager

Manufacturer of Personal Protection Equipment for the Safety Industry with global sales/distribution of $75M –

manufacturing operations include injection molding, electronics assembly, mechanical assembly, sewing, painting,

pad printing, automated manufacturing processes

Responsible for Quality Management System ISO9001, QA Lab, product certifications and regulatory

compliance, customer complaints & corrective actions, and Non-Conforming Material (NCM)

Management

Reduced quality costs to sales by .5% by implementing a Cost of Quality (COQ) program.

Achieved a 90% complaint closure rate (within 30 days) by developing and implementing a Field

Quality Report system that captured Sales and VOC feedback.

Developed QA staff into highly professional team of 2 lab techs and 4 QEs who achieved 9 ASQ

Certifications (4 CQE, 1 CQA, 1 CRE, 1 CMI, 1 CQT, 1 CMQ/OE).

Increased testing volume by 14% in the QA Lab and maintained an average of 1 day early

completion (turn around) on testing requests.

Developed and improved regulatory programs with 7 different agencies: NIOSH/CDC, NFPA

(National Fire Protection Association), CSA (Canada), Factory Mutual, SAI Global (Australian),

Inspect International LTD (ISO9001, CE/EN), ANSI

Achieved a state of no major ISO9001non-compliance findings and reduced minor findings by

80% on external surveillance and recertification audits.

Helped develop the 1st NFPA compliant Thermal Imaging camera as member of cross-functional

product development team.

Led team-based root cause analysis (RCA) on key problems that prevented production shut downs,

rework, and the need for recalls.

Arrow Electronics Memphis, TN 1999 - 2002

Multi-site Quality Manager

World’s largest ($12B) distributor of electronics components and custom computer products assembly; North

American Computer Products Division – Manufacturing operations included electronics assembly and test,

computer system assembly and test, simulation, control systems for medical instrumentation/diagnostic equipment

Wayne Ruggles page 2

Arrow Electronics Memphis, TN (continued) 1999 - 2002

Responsible for the management of ISO9001 & Quality Assurance responsibilities for multi- site

integration and distribution centers; responsible for continuous improvement using Lean Manufacturing

principles, Kaizen, Corrective action system, Internal Audit, Managment of NCM.

Achieved improvements of 50% floor space reduction, 30% thru-put improvement, 15% in

manpower requirements through lean manufacturing concepts and Kaizen events.

Reduced turnaround by 50% on Engineering development of new product and process change

orders

Reduced quality defects by 50% year over year through use of continuous improvement, Kaizen,

Poke yoke, and process mapping.

Helped consolidate 3 Integration centers into 1as a member of a corporate cross-functional Systems

Integration Task Force.

Techsonic Industries Eufaula, AL 1995 - 1999

Quality Manager

A designer and manufacturer of marine electronics (Humminbird brand) such as sonar, GPS, and VHF/FM using

SMT/PIH, injection molding and waterproofing technologies.

Managed Quality Assurance responsibilities for marine electronics manufacturing operation using

Lean mfg, DOE, Weibul analysis, SPC, Supplier quality management, Managment of NCM.

Assisted in reducing manpower requirements by 15% and finished goods inventory by 80% by

converting manufacturing processes from mass assembly to cellular (Lean) manufacturing using

the TPS system.

Developed product quality plans for major customers like Caterpillar, Motorola, DART.

Quality representative for engineering /project management of research & development programs

for new products.

QMS, Inc Mobile, AL 1983 - 1995

Product Quality Manager/Sr. Quality Engineer

A major manufacturer ($121M) of a broad family of monochrome and color laser printers and microprocessor

based graphic printer controller using SMT and PIH technology, electronics and mechanical assembly, encoding of

programmable devices

QA management for laser printer manufacturing operation, Quality Management System ISO9001.

Previous positions included Customer & Technical Support Manager, Sr Quality Engineer, and Field

Service Manager.

Successfully developed and managed project that brought the Customer Technical Services

Division into compliance with ISO9002 standards.

Improved production yields and AOQL by 15% through applied Quality methods, TQM principles,

Continuous improvement, DOE/SPC.

Effected a 50% reduction in customer complaints and warranty costs.

Managed a rework operation that recovered $2.8M in non-conforming product inventories.

Established the first of a national network of field service offices and spare/service parts

distribution.

EDUCATION

University Of South Alabama - Mobile, AL

MBA – Management 1989

BSEE - Electronics/digital/analog 1983

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