Sales Customer Service

Mark Rosoff

516-***-**** ? *******@*******.*** ? 10 Kodiak Drive, Woodbury, NY 11797

Sales & Operations Executive

Forward-thinking results-oriented Sales and Operations Executive with more

than 30 years' experience driving medical device sales as a high-profile

sales professional and entrepreneurial small business owner. Career

highlighted by track record of success establishing and developing Rozinn

Electronics Inc., a successful Diagnostic Cardiology Manufacturing Company

with a global distribution base in more than 45 countries. Award-winning

business leader recognized for superior operations and business development

based on quality, honesty, and superior service and support. Areas of

expertise in:

Sales Management . Product Development . Organizational Development .

Client Relationship Management

Revenue Growth . Business Development . Training & Development . Channel

Based Marketing

Research & Development . Vendor Management . Procurement . Supply Chain

Management . Financial Analysis

Professional Experience

SCOTTCARE CORPORATION, CLEVELAND, OH (REMOTE OFFICE IN NY) 2007 TO 11-

2012

Division of Berkshire Hathaway, providor of medical systems and software

solutions for hospitals and medical professionals.

NorthEast Sales Representative

Managed sale of cardiovascular equipment to high-end hospitals, independent

testing labs and medical professionals including cardiologists and cardiac

electrophysiologists in New York and New Jersey territories. Worked closely

with clients supporting installation of equipment, facilitating training

and coordinating beta test sites. Developed and fostered strong

relationships with clients while personally managing key accounts.

Conducted full sales cycle from initial client consultation through

contract negotiation and client relationship management.

. Recognized as #2 sales professional two consecutive years for exceeding

quota by 20%.

. Successfully sold more External Counter Pulsation (ECP) beds than any

other representatives throughout the company.

. Effectively sold new cloud-based technology with live cardiac telemetry

monitoring to high end practices; executed by developing a virtual office

using insourced labor.

Rozinn Electronics, Inc., Glendale, NY 1979 to 2007

Former manufacturer and distributor of Diagnostic Cardiology devices with

more than $6M in annual revenues prior to its sale to a division of

Berkshire Hathaway.

Founder / President

Conceived and established organization from a startup service company into

a superior developer of electronic product and services and the largest

repair center in the industry with a reputation for quality, honesty, and

superior service and support. Directed all aspects of the organization

including finance, manufacturing, distribution, vendor management, business

development, marketing, sales, and human resources while closely managing

the efforts of up to 40 professionals providing customer support, order

entry, sales, and manufacturing. Developed and maintained servicing

procedures according to GMP and ISO 9000 guidelines.

. Honored as first recipient of New York State funding for ISO 9000

certification.

. Received Crain's New York Small Business award in 2001.

. Successfully negotiated the sale and transfer of the organization to

ScottCare, a division of Berkshire Hathaway in 2007. Transitioned day to

day operations including sales, marketing, customer support, finance, and

product management to new management with minimal impact on productivity

of the organization.

. Dramatically increased market share and company revenues by expanding the

company's service capabilities to meet the needs of Rozinn products as

well as those of leading competitors including GE (Marquette), Phillips

(Zymed) and Cardiac Science (Burdick / Quinton).

. Expanded company offerings from products to services by developing and

financing numerous cardiology products including Holter, Event, Pacemaker

interrogation, and Ambulatory Blood Pressure. Successfully competed

against industry leaders including Phillips and GE.

. Ensured consistent quality in all products and services by driving the

development of all ISO 9001 Quality Systems while personally securing

necessary state grants and SBA Loans.

. Set the foundation for exceptional customer service by personally

training more than 100 service technicians and providing ongoing

mentoring through the implementation and promotion of an open door policy

for all employees.

Education & Professional Training

AAS ELECTRONICS - QUEENSBOROUGH COMMUNITY COLLEGE - QUEENS, NY

IEEE, ISO Certificate of Training, IBEW

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