Medical Assistant Customer Service

Raquel Robinson

** ***** **** ** *** #***,

Atlanta, Ga. 30354

404-***-****

********.******@*****.***

Professional Summary

Certified Medical Assistant

Highly skilled career professional with more than 12 years practical experience in health and primary care environments.

Computer skilled, managing heavy daily patient volume including telephone and patient triage (vital signs)

Scheduling outpatient procedures (CT Scans, PET Scans and Mammograms)

Handling medical records

Assist in areas of major and minor surgical procedures performed in office environment (bone marrow biopsy and suture removal)

Hematology-Vein Puncture, injections, CPR and port maintenance (access ports)

Performing EKG’s, testing blood sugar levels and Coumadin levels

CREDENTIALS

CMA (Certificate/Hematology, Radiology, theoretical and laboratory)

1999

CPR

2004

EXPERIENCE

Certified Medical Assistant- Metro Hematology and Oncology Center

2004-current

Douglas Collins, MD, Atlanta, GA

Manage team of medical support personnel (training students, help improving

employees skills), Schedule outpatient procedures

Port maintenance, triage, testing Coumadin levels

Medical Assistant- United Family Medical Center

2003-2004

Family Practice, Riverdale, GA.

Triage, Hearing and Vision Screening, Vein punctures, Injections, CPR

Assist in minor surgeries, performed Urinalysis

Medical Record Coordinator

Office Manager/Therapist- Central Avenue Chiropractor Clinic

1999-2003

William O. Walker, Atlanta, GA

Schedule Appointments, billing, verifying Insurance

Record blood pressure, EMS, Therapeutic Massage, Ultrasound, X-Rays

Managed employees and banking

Research Specialist

1998-1999

Riverdale, GA

Surveyed customers, collect and reviewed data

Recorded and complied findings

Team leader-Customer Service Eckerd Drugs

1997-1998

Atlanta, GA

Stock Clerk, provided Customer Service

EDUCATION

Medical Assisting

1998-1999

Georgia Medical Institute, Atlanta, Georgia

Medical Assistant Certificate

AFFILIATIONS

American Association Medical Assistant

1999

community Service

Volunteer

1999

Veterans Memorial Hospital, Decatur, Georgia

Performed vitals, checked Glucose lev

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