High School Customer Service

H eather E. Lambe rty

*** ****** ****, *********, ** 01095

Home Phone: 413-***-****; Cell Phone: 413-***-****

E-mail: *****************@*****.***

ACADE M I CS - Education/Honors

• Framingham State University 2011 (Class of 2015), Framingham, MA 01701

• Minnechaug Regional High School 2008-2011, Wilbraham, MA 01095

Honor Student (2010, 2011)

• Grafton High School 2007-2008, Grafton, WI 53024

Honor Student (2008)

WORK EXPER I E NCE

Bui ld a Bear ( Manager: Stacy), 1245 Worcester Street Natick, MA 01760, 508-***-**** September

2012-November 2012

• Bear Builder: G reet guests, customer service, stuff bears, stock animal skins, inventory, service

w ith a smile, enthusiasm, sweep, put stuffing in stuffer

Bui ld a Bear ( Manager: Erica Savage), 50 Holyoke St., Holyoke, MA 01040, 413-***-**** May 2012-

September 2012

• Bear Builder: G reet guests, customer service, stuff bears, stock animal skins, inventory, service

w ith a smile, enthusiasm, sweep, put stuffing in stuffer

CVS Palmer (Manager: Dan Flynn), 1001 Thorndyke St., Palmer, MA 01069, 413-***-**** October

2010-June 2012

• Photo Clerk: Open and Close photo. Photo Kiosks, Keep photo equipment/machines clean,

Inventory of Photo Supply, Photo log

• Cashier: Face merchandise, Keep store clean and tidy, Ring guests out, Help customers

S ix Fl ags New England (Supervisor: Mike), 1623 Main Street, Agawam, MA 01001 413-***-****

M arch 2010-October 2010

• Admissions Team Member: Scan admission tickets, Handle guest

p roblems/questions/concerns.

Inventory of turnstiles, Dress appropriately in uniform

Fazio’s I ta l i an Ristorante (Supervisor: Aldo Fazio), 162 Shaker Road, East Longmeadow, MA 01028

413-***-**** September 2009-March 2010

• Cashier: A nswer Phones, Put orders into computer, Ring customers out, Handle customer

complaints/praise

• Food Prep: M ake take-out salads, Keep surfaces clean/disinfect. Sweep, Get desserts from

f reezer for take-out

VOLUN TEE R EXPER I E NCE

S tony H i l l Elementa ry School (Supervised by: Mrs. Williford), 675 Stony Hill Road, Wilbraham,

M A 01095, 413-***-****

• Internship- 9 /2010 – 1 /2011: Observed Special Education Class (3rd G rade), Observed

separate 3rd g rade class, Taught a math class, Helped students with questions, Bettered confidence

w ith children

Made copies, Helped other teachers, if needed, Learned how to keep pace for special education

students, Learned how to deal with different types of learning disabilities

EXTRA-CURR ICU LAR EXPER I E NCE

D ance Club 2011 - Framingham State University, J azz and Lyrical dancing

JV Cheerleading 2009-2010 - Minnechaug Regional High School: F lyer and Danced / Cheered for

Football, Basketball and Volleyball teams.

Varsity Outdoor T r ack 2009 - Minnechaug Regional High School: One mile, 800

I ndoor T r ack 2008 - Minnechaug Regional High School: One mile

Lumberjack Club 2008-2010 - Minnechaug Regional High School: Community Service, (Car Washes,

P ick-up t rash on campus, Clean cemetery next to school, Garden, Clean pre-school center, Locks for

love), School fundraisers

Smoke Signa l 2008-2009 – Minnechaug Regional High School: Journalist for school newspaper

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