Customer Service Manager
Resume:
Joan M. Caverly
**** ****** *** **, **********, MN 55362
****.*******@*****.***
EXPERIENCE:
Assistant Manager, Van Heusen-Albertville Outlet Mall
October 2011- Present
• Assist Manager with daily and weekly bookkeeping, sales goals, deposits, scheduling, managing
11 employees, payroll, supplies ordering, customer service, customer complaints, pricing,
inventory, shipping, receiving, organizing tasks, stocking and/or reorganizing store.
Assistant Manager, Croix Oil-Albertville Mobil
June 2011-April 2012
• Assisted manager with daily bookkeeping, deposits, invoicing, managing 14 employees, ordering
supplies, ordering stock, customer service, customer complaints, inventory, pricing, receiving,
organizing tasks, stocking.
Manager, Croix Oil- Long Lake, MN and Rogers, MN
March 2010- June 2011
• Managed 2 different stores for Croix Oil. One had 6 employees, the other had 9 employees. I did
payroll, ordering, receiving, customer service, customer complaints, dealt with vendors,
invoicing, bookkeeping, deposits, stocking, excel and data entry.
Sales Associate, Croix Oil-Albertville Mobil
August 2009-March 2010
• Started out as a cashier with waiting on customers, addressing customer complaints, vendors,
stocking, cleaning, assisting with ordering, inventory, receiving. I got moved to Kitchen manager
in approximately January of 2010 where I ran the kitchen for the Hot Stuff program. I placed the
order for inventory, made up a new menu, prepared and cooked all of the food along with being a
back-up cashier.
Rural Carrier, United States Postal Service-Rogers
October 2007-March 2010
• Sub carrier for 6 of the 9 routes. Sorted, cased, and tagged the mail and packages for delivery.
Delivered mail, accounted for all packages, certified mail, signature receipt mail.
Temp Worker, Atlas Staffing-Elk River
April 2008- August 2009
• Worked temp jobs from warehouse to office work till I found permanent placement.
Sales Associate, Super America-Zimmerman, MN
March 2006-April 2008
• Waited on customers, customer complaints, vendors, prep and prepared food, stocking, assisted
with inventory.
Rural Carrier, United States Postal Service-Rogers
August 1998- June 2001
Office Manager, Countryside Autoglass-Rogers
• Ran a home based business for 5 years. Bookkeeping, scheduling, ordering, inventory, accounts
payable, accounts receivable, invoicing, installation.
Computer Skills: Microsoft Excel, Microsoft Word, Data entry, Ruby system, SSCS, Passport, 10 key
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