Customer Service Agent, Administrative Assistant, Word Processor

Monica DeNobriga

***** **** * ****** ***/Fax: 604-***-****

Langley, BC V3A 3V7 E-Mail: ***********@*******.***

Objective I have many years of experience working as a team or independently in a variety of office

environments using my Organizational, Time Management and strong computer skills,

including advanced Word, Excel, Outlook & some Power Point. I am very motivated and have

proven to be a reliable and results oriented individual who holds high standards for myself. I

am encouraged by a challenge and would love to contribute to the success and vision of your

company.

Experienced: Administrative Office Assistant / Computer Formatting

Summary of Qualifications Reception / Switchboard / Filing / Mail Room / Banking / Invoicing

Legal Secretary / Clerk Typist / Word Processing

Mediation Hostess / Office Budget Planning /

Engineer & Technician Support

Entrepreneur – Owned and operated a successful commercial/residential

cleaning company – employing 12+ cleaning staff

Certifications: Legal Secretary / Clerk Typist / Word Processing Certifications

Certificates for Typing - 65+ wpm / Calculator addition speed 167 spm

SAP/ Documentum / First Aid / WHMIS Certification

Employment Mommymaids Inc. 2009 -to present

Office Administrator for Commercial / Residential Cleaning Company

- Answering Phones - Setting Schedules – Customer Relations – Banking – Mailing

- Advertising & Promotions - Bookkeeping - Billing – Filing - ordering and maintaining

supplies and equipment

CSA International 2001-2009

Word Processing Clerk for the general products division providing confidential complex

reports

Prepared and prioritized time sensitive material for Certification Certificates

Administrative support team for 15+ Engineers & Technicians

Mac Donald, Boyle & Jeffery 1995 -2000

Legal Secretary/ Receptionist for a four lawyer firm and Mediation company

Composed time sensitive, confidential legal letters and documents from attorneys dictated

outline

Arranged and Hosted Mediations/ Invoiced and billed clients for legal services

Moore Business Forms & Systems 1993 -1994

Payroll/ Human Resource Clerk/ Bookkeeping duties for payroll benefits

Assisted in designs of computer generated costing and production reports for payroll functions

Coordinated plant events and made travel arrangements for management

Kelly Temporary Services / Holloway Shultz 1991 -1995

Worked with a number of companies on temporary assignments providing temporary

employment

Crown Tech, Richmond, BC / Karvearner Pulp & Paper Products, Richmond, BC

Ministry of Human Resources, Aldergrove, BC / Sunrise Poultry, Surrey, BC

Langley Secondary School, Langley, BC – Various Night School Classes

Education

Kwantlen College, Richmond, BC - Legal Secretary

Kwantlen College, Langley, BC – Business Administration; Clerk Typist and Word Processing

Glengarry District High School, Alexandria, Ontario – Business Courses

Microsoft Word / Word Perfect / Lotus 123 / Excel / BC Online / Esilaw /

Professional Development Internet / Outlook Express / Time Management / Assertiveness & Quality Training.

Earthquake Awareness / Ergonomics / Health & Safety / First Aid

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