Quality Assurance

HOOMAN BEHZAD

909-***-**** ● *************@*****.***

**** ****** **** #**** ● Redlands, California 92373

QUALITY CONTROL / QUALITY ASSURANCE PROFESSIONAL

High performing QA/QC professional with solid experience developing ISO 9001 2008 and strategies to promote improved performance,

organizational growth, and profitability in diverse business sectors . Adept at devising and implementing service standards. Proficient

in deploying and testing Quality Management systems. Knowledgeable in TQM concepts and internal and external audits.

Operations Management ● Business Planning ● Process Improvements ● Critical Analysis

Quality Management Systems ● TQM Concepts ● Lean Manufacturing ● ISO 18001/14001 ● Six Sigma

Supply Chain Management ● Inventory Management ● Purchasing ● Testing ● Audits ● Compliance

Risk Management ● Cost Analysis ● Project Management ● International Negotiations ● Budgets ● Forecasts

Problem Solving ● Customer Satisfaction ● Training ● Staff Development ● Team Leadership

PROFESSIONAL EXPERIENCE

A United State citizen with strong international experience

SAMA DUBAI, Dubai, UAE● 2006–2012

A Global Real estate development group.

Quality Engineer & Auditor: Developed, implemented, monitored, and enforced an enterprise wide Quality Management system with

an emphasis on Supply Chain management. Reviewed and resolved quality control problems. Established and documented procedures

for detecting, investigating, and correcting issues related to non conformance (CAPA). Analyzed, measured, and mitigated risk. Oversaw

inventory control and movement. Collaborated in the creation and implementation of processes for sorting, indexing, and archiving the

storage of key project documents. Facilitated the development of audit related plans, reports, analyses, and recommendations. Recruited

and supervised staff, and formulated KPIs. Used Customer Relationship Management (CRM) to follow up on customer complaints.

Analyzed operations to identify, measure, and test new methods, processes, and procedures. Developed new time standards as

necessitated by changes in methods or physical layout.

• Collaborated in managing the ISO 9001:2008, 14001, and 18001 certifications and validating the Quality Management system.

• Utilized Lean

Manufacturing and Process Variation Reduction (Six Sigma) concepts to determine root cause

and corrective action, Perform Audits, SOP Improvement, CAPA investigations, Statistical techniques, and SPC

Interpretation

• Developed quality plans, method statements, and inspection test plans for major projects.

• Lead internal audits, management review and other activities covered under Company’s Quality Manual, Policies and

Procedures.

DAR AL ROKHAN, Dubai, UAE ● 1999–2006

An International Marble production and installation company.

Quality Control / Quality Assurance Engineer: Developed, evangelized, and enforced operational policies and quality systems,

inclusive of policies governing the delivery, transmittal, receipt, recording, and retention of materials and documents. Coordinated

equipment tests and inspections to ensure conformance with customers’ specifications. Served as Lead Auditor and trained an internal

team in conducting quality audits of production equipment and materials on project sites utilizing capability maturity models and CNC

machines. Oversaw adherence to protocols related to materials purchasing. Managed international customer relationships.

Established and promoted the company’s quality policy and system, in accordance with ISO 9001 2000 international

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standards.

Prepared the company for ISO 9001:2000 certification in a record time by training the staff to embrace operational changes.

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Created quality plans, method statements, and inspection test plans for major projects

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POWER TECHNOLOGY, Dubai, UAE ● 1995–1999

A division of U.S. based Exide Electronics.

Quality Inspector: Prepared and executed quality plans and subsequent QA/QC procedures for the company’s complete range of

electronic systems, including high performance workstations and networks, point of sale devices, and facility wide applications.

Conducted internal audits and took corrective actions as necessary. Trained sales personnel and QC team.

Promoted a Quality Management system, according to ISO 9002: 1994 international standards.

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Elevated the standards of customer service.

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EDUCATION & CERTIFICATIONS

Bachelor of Science in Industrial & Systems Engineering

University of Southern California

Diploma in Computer Programming and Business Systems

Computer Learning Center, Los Angeles, California

Diploma for qualification as a European Excellence Assessor

EFQM, Dubai, UAE

Six Sigma Green Belt Training

Breakthrough Management Group, Dubai, UAE

Certificate in ISO 9001:2008 (Series Auditor / Lead Auditor)

Bureau VERITAS, Dubai, UAE

Certificate in ISO 14001:2004 & 18001:1999 (HSE Internal Auditor)

Multinational Quality Consultant

Certificate in ISO 9001:2008 (Practical Quality Auditing)

INCON Quality Consultants, Dubai, UAE

Certificate in Quality Management Systems

SGS Gulf Ltd., Dubai, UAE

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