Customer Service Manager

**** ***** *** ( Ford City ( Pennsylvania, *****

724-***-**** ( ****************@*****.***

Danielle l. Guthrie

objective

My objective is to obtain a position in which I can use my

creativity, personality, experience, and education to grow

the company and better myself.

Work of experience

May 2011 - July 2012 A&K Railroad Materials, Inc

Salt Lake City, UT

Operator/Skilled Laborer

My daily duties include but are not limited to operating and

maintaining heavy equipment, daily, weekly and monthly

paperwork, shipping, receiving, organizing and maintaining a

temporary materials yard.

November 2010 - April 2011 Subway

Ford City, PA

Sandwich Artist

My duties included but weren't limited

to excellent customer service, prepared orders

safely and correctly while maintaining a safe and clean work

environment.

March 2010 - June 2010 Target

Harmar, PA

Apparel and Accessories Team Member

My duties included excellent customer service, being a

valuable member of the team, product placement, stocking,

maintaining products, floor setting, and cash

register.

January 2010 - February 2010 Curanjo's

Leechburg, PA

Prep Cook/Waitress

My duties were to prep all food for kitchen staff and

salad bar. I also had to maintain cooler and dry

stock, order inventory, plan and set salad bar. I also

waitressed.

June 2009 - December 2009 Private Childcare

Freeport, PA

Caregiver (child)

I was solely responsible for the care and well being of

2 elementary age and 2 preschool age children. I

also cleaned and ran the household for the duration of the

job.

December 2007 - June 2009 C.J. Banks

Tarentum, PA

Sales Supervisor

My duties included but weren't limited to: excellent

customer service, floor sets, thought and creativity

for displaying merchandise on the sales floor in

between sets, managing associates, customer service calls, money

management, daily paperwork, banking, cleaning,

organization and great overall experiences for every

customer and employee.

April 2007 - November 2007 A&K Railroad Mtrls.

Salt Lake City, UT

Operator/Skilled Laborer

August 2006 - November 2006 Subway

Cheswick, PA

Manager

My duties included but were not limited to all aspects

of running the shop which included: scheduling,

ordering, customer service, inventory and

leadership of employees. My duties also included hiring and firing when

needed.

August 2005 - June 2006 Kensington Financial Svc.

Lower Burrell, PA

Office Manager

My duties included creating and maintaining a neat,

orderly and efficient office, above average customer

service, being on top of the agent's needs, planning

events, phone consults, appointment setting and prep, supply ordering and

inventory.

May 2005 - June 2005 PDC Glass

Cheswick, PA

Receptionist (temp. w/office team)

I was responsible for answering and routing incoming

calls and visitors, sorting and delivering mail.

education

2003 Duff's Business Institute Pittsburgh, PA

Business Administration

I finished one year of the two year program and am planning

on returning sometime in the future. I earned numerous

perfect attendance awards and was on the President's List

every semester except for one that I made the Dean's List.

REFERENCES

Available Upon Request

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