Manager Customer

Donte' Philpot

**** ***** **** *** * Douglasville, GA 30135 * 770-***-**** (Mobile) *

*****.*******@*******.***

PROFESSIONAL PROFILE

Finance graduate with ten years of experience in consumer finance industry.

Looking to transition from consumer finance to corporate finance.

Experience collaborating with mid-level management in a corporate setting.

Broad experience building and fostering relationships with clients and

producing repeat business.

PROFESSIONAL EXPERIENCE

June 2008-June 2012 OneMain Financial (Branch Network)

Mableton, GA

Mortgage Loan Officer 1 NMLS#: 192503

. Analyze credit data and use to make recommendations of creditworthiness

for consumer loans & mortgage loans

. Prepare weekly reports for district of gathered data

. Participate in specialized financial & statistical studies for improved

decision-making to achieve company goals

. Analyze at minimum 15 credit requests daily including borrower's

background, financial capacity, repayment ability & collateral type

. Prepare ad hoc reports for branch and district to ensure accurate revenue

reporting

. Assist in foreclosure, subordination and short-sale process

. Investigate and report any instance of fraud accounts or transactions

. Cross-sell loans & applicable insurance products to qualified applicants

. Recommend solutions daily on delinquent accounts to bring accounts

current

. Service accounts to the customer's satisfaction while balancing profit

for the branch

April 2002-April 2008 MBNA/Bank of America Kennesaw, GA

Customer Marketing Advisor/ Account Manager (May 2003-April 2008)

. Provided customer satisfaction while marketing appropriate credit

products to customers to strengthen the relationship between the customer

and the bank

. Handled customer concerns with regards to their credit accounts

. Accurately submitted product applications

. Resolved customer concerns with minimal manager assistance

. Negotiated fees while balancing customer satisfaction with the overall

profitability of the bank

. Mentored and tutored teammates on sales and service techniques

Accomplishments: Achieved high customer satisfaction scores on all

performance appraisals, received numerous customer praise letters.

Consistently achieved quality standards and efficiency levels, and

consistently achieved incentive standards for bonus payouts. Nominated

as team captain to lead the team and as team trainer to guide new hires.

Elected as team lead to act as the Assistant Manager.

Telesales/New Account Specialist I (April 2002-May 2003)

. Made outward calls to customers to solicit new credit products based on

their affiliation

. Submitted credit applications with minimal errors

. Remained educated about current information within the credit industry

. Maintained excellent federal regulation education scores on an annual

basis

. Mentored teammates sales techniques

PERSONAL SKILLS

. Highly proficient in Microsoft Word, PowerPoint & Outlook, & basic

knowledge of SQL

. Advanced Excel skills including PivotTables, H-Lookups, V-Lookups &

Macros for data analysis

. Ability to effectively communicate, prioritize, multi-task, analyze

and solve problems

. Close attention to detail, and able to work independently

. Ability to analyze complex data and make sound decisions and present

to management

. Ability to work within and meet set deadlines

. Excellent verbal and written communication skills

. Outstanding public speaking and presentation skills

. Conflict management skills

. Ability to build and foster relationships within and outside of the

company

Donte' Philpot

4642 Burnt Fork Cir * Douglasville, GA 30135 * 770-***-**** (Mobile) *

*****.*******@*******.***

EDUCATION

Bachelor of Business Administration in Finance Kennesaw State

University Kennesaw, GA

Coursework includes: Corporate Finance, Short-term Financial Management,

Principles of Finance, Financial Management of Financial Institutions,

Financial Markets, Principles of Economics (micro & macro), International

Trade & Finance, and International Finance Manage GPA: 3.49

Contact this candidate