Technician Technical Support
Resume:
RODNEY BEY
************@*****.***
TECHNICAL:
. A+ Certified
. Network+ Certified
. M C P (XP, VISTA, Windows 7) Certified, Working on Technical
Support Certification
. Tier 1 and Tier 2 Call Resolution over the phone and in person
. HP Accredited Platform Specialist (Desktops, Laptops, Workstations)
PROFESSIONAL EXPERIENCE:
Acosta Inc., Charlotte, NC
Migration Technician, Short Term Contract
Nov 2012-Present
. Responsible for the complete migration of the Executive Laptops and
Desktops from Window XP to Windows 7 using the Microsoft Deployment
Tool
. Moving all data including all applications
WellsFargo Bank, Charlotte, NC
Desktop Support, Contract Feb
2012-Jul 2012
. Responsible for the deployment and desktop support for the Wachovia
Bank -Wells Fargo Bank computer systems conversions (hardware and
software).
. Data Migrations and Refreshes from Old to New PC of Desktops,
Workstations, and their Laptops.
. Attending school full time to complete my Technical Support
Certification
Information Control Systems Inc., Charlotte, NC
Help Desk and Desktop Support Technician Jan
2008-Dec 2011
. Responsible for desktop/technical support for 300-500 users and 1,500-
2,500 complete computer systems both desktops and laptops including
monitors, printers, scanners, fax machines, copiers, routers, servers,
switches etc.
. Provided computer hardware/software installation and maintenance,
server maintenance, trouble ticket resolution and root cause
. Maintained all computer systems. Troubleshot, diagnosed and repaired
all technical issues such as basic network connectivity, reset
passwords, imaging, backup and restore initiatives.
. Installed and maintained all servers within the network.
. Used Active Directory to solve password / login issues only.
. Remotely connected to users using Dameware/PC Anywhere to solve Tier 1
problems.
. Used Ghost to image and/or reimage computer systems over the network
or at the user's desk.
. Provided over the phone and onsite break/fix solutions on all devices
and simple networking issues.
. Used Remedy Ticket Tracking System and the knowledge database to help
track and solve
trouble tickets in a timely manner with professional customer
service.
. Utilized Microsoft Windows XP, Vista and Windows 7.
. Received 30-50 calls a day on average needing technical resolution of
Tier 1 and some Tier 2 issues.
PC4 Inc., Charlotte, NC Dec
2005- Dec 2007
Computer Technician / Technical Support
. Installed, Tested, Built, Deployed Desktops, Laptops, Printers,
Monitors, Phone Systems, Microsoft Applications and POS Equipment.
. Supplied Technical Support (Phone & Face-Face assistance) for all
equipment.
. Helped Supervise a 1,500 complete computer system deployment including
1,500 printers in 10 different locations.
. Increased production output from 5 desktop computer installs a day to
10-12 installs a day by eliminating waste.
. Tier 1 and Tier 2 phone support on 50 calls a day on average.
Computer Connections Inc., Charlotte, NC Jan
2002 - Dec 2005
Helpdesk Technician
. Supplied Tier 1 Phone & Face-Face Technical support on 45-65 calls on
average a day pertaining to POS equipment, desktops, laptops,
printers, monitors, Microsoft Applications and phone systems.
I.B.M. Corporation, Charlotte, NC
Oct 1979- Dec 2001
Helpdesk Technician / Test Technician
. Answered 60-80 Tier 1 calls a day in a call center environment.
. Troubleshooting all types of Computer Equipment in real time using a
computer ticket tracking system and real time follow up for all
internal Corporate Clients.
. Worked as a Test Tech troubleshooting Printed Circuit Boards using HP
test equipment, volt meter, oscilloscope, soldering, microscope etc.
EDUCATION:
TechSkills Inc., Charlotte, NC 2005-2007
Associate Degree in Applied Science - Computers
A+, Network+, MCP Certified, Major: Computers
GPA 3.6
DeVry Technical Institute, Woodbridge, NJ
Associates Degree, Major: Electronics/Computers
GPA 3.7 - Deans List
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