Customer Service Representative
Resume:
CHE PASCALINE MANKA,
*** ******* ******,****** ******
: ***************@*****.**
Customer service representative
CAREER OBJECTIVE
Top-notch customer service representative with more than 5 years of experience in customer service,
administrative duties and communication.(French, English and Spanish Translator), with a high degree of
efficiency as Serve point person for clients, and vendors to ensure proper lines of communication. Maintain
excellent communication skills, problem resolution abilities, and a high level of confidentiality.
SKILLS SUMMARY
- Training in Translation (French-English, English-French, Spanish) and Linguistics,
- Act as Customer Service agent and private translator for several companies,
- Excellent skills in interpretation,
- Experience in administrative duties,
- Computer literacy in Microsoft office Programmes
- Excellent communication and interpersonal skills
- Capable of working for long and odd hours if need arises.
- Excellent team spirit, initiative and sense of responsibility
- Autonomous, organise, motivated and available
- Languages: French, English and Spanish (written and spoken)
PROFESSIONAL EXPERIENCE
Teacher/customer service coordinator – Green Hills Academic Complex, Y’dé Sept. 2009 – Aug.
2012
Responsibilities: Taught French and English, assist in translating official documents and administrative
duties. Organising teams to publicise the services offered by the school.
Customer Service Representative- Dovv Supermarket August 2008- August 2009
Responsibilities: Receive the customers worthily; answer incoming calls and satisfy the demands of the
customers.
Administrative assistant, Alpha Computers, Yaoundé 2006 – 2008
- Inbound & outbound customer service support calls, prepare monthly reports and take commands
from customers.
EDUCATION
- Diploma in Bilingual Studies/Translation (French-English, English-French)
- High School Diploma (GCE Advance Level) in Arts
- Attestation in Spanish Language, Spanish cultural Center, Spanish Embassy Yaounde
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CV:Che Pascaline Manka
***************@*****.**
- Attestation in Spanish Language, B n K Language Institute, Yaounde
- Attestation in Microsoft Word, Excel and Publisher, Fire Software Nsimeyong Yaounde
HOBBIES
Reading, Music, Cinema and Swimming
References available upon Request
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CV:Che Pascaline Manka
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