Customer Service Quality Assurance

PATEL PRIYANK

*** ******* **. * Clifton, NJ ***** * 973-***-**** *

**********@*****.***

RE: Willing to Relocate and Travel w/o any relocation assistant.

OBJECTIVE

To obtain an entry-level position with a financial or accounting firm where

my talent, education and skills can be utilize effectively

SUMMARY OF QUALIFICATIONS

. 5 years of Banking & Finance experience with demonstrated industry

knowledge from transactions; analysis to reporting.

. Specialized expertise include: financial audit analysis, regulatory

compliances and report writing.

. Strong documentation and presentation skills for the management of

projects.

. Excellent track record as a team player with effective communication

skills along with strong diagnostic, analytical, organizational, and

fast learning insight.

. Effective in cross-functional and global environments to manage

multiple tasks and assignments concurrently.

EDUCATION B.S. Business Administration/ Finance William

Paterson University, NJ GPA 3.35 May 2011

EXPERIENCE

Indus American Bank, Iselin, NJ Quality Assurance Analyst

Mar. 2012- Present

. Perform internal supplemental audits of documented discipline to

verify that facility records meet regulatory requirements.

. Evaluate responses to inspection reports and perform follow-up and

if needed, ensure resolution.

. Respond to customer complaints, inquire and audit requirements

relation BSA & AML policy.

. Update and prepare required registrations and disclosure documents.

. Provide leadership and guidance to peers.

Velocity Freight Logistics, Iselin, NJ Intern Staff Accountant

Feb. 2011- Oct. 2011

. Processed account receivables and payables for up to 15 vendors.

. Managed bills and payments. Also responsible for cash

reconciliation.

. Executed and recorded monthly inventory audits.

. Performed bookkeeping, made journal entries, reconciled GL and bank

accounts on Quick Books Pro.

. Reviewed financial records and statements.

PNC Bank, Caldwell, NJ Customer Service Representative

Mar. 2007 - Sept. 2010

. Performed customer transactions such as deposits, withdrawals, loan

payments, and other requests

. Provided excellent customer service in completing transactions,

account inquiries, opening/closing accounts

. Maintained a current knowledge of new/existing products/services to

provide better benefits to customers

. Participated in promotions, local events and sales activities to

ensure the bank's growth

Hudson College, Jersey City, NJ Lab Assistant/ Jr. Help Desk

Analyst Mar. 2006 - June 2006

. Provided comprehensive hardware and software support to students

and faculty

. Installed, configured, troubleshot and upgraded software

applications

. Assisted Sr. Network Engineer in monitoring network and computer

system configurations, performed backups and created technical

reports

TEACHNICAL SKILLS

. Operating Systems: Windows NT, XP, Vista, Unix, Mac OS

. Software/Database: Microsoft Office Suite(including Access and

Visio), Morningstar, Bloomberg, QuickBooks, SAS, SQL

. Programming Language: C, C++, Visual Basic, HTML, PHP

OTHER MANAGEMENT EXPERIENCE

Mazaa Entertainment, Clifton, NJ Vice President/ Disc Jockey

Nov. 2007- Present

. Successfully manage high profile entertainment events all over

north east region.

. Responsible from conceptual idea to developing a full fledge

competitive entertainment business.

. Responsible for creating team and all aspect of a competitive

business such as marketing, event management, customers and vendors

relationships.

. Design/maintain high traffic website (www.mazaaentertainment.com)

to promote the business.

. Manage all budgets and expenses including marketing, travel, labor

and equipment

Contact this candidate