Administrative Assistant Customer Service
Resume:
JEANETTE MACALUSO
**** ******** ******, **** *’Lakes, FL 34639
*******@*****.***
PROFESSIONAL SUMMARY
Highly motivated, results focused individual seeking a challenging and fulfilling position that would utilize my skills, training
and knowledge. A passionate self starter with superb leadership, planning, presentation, written and verbal
communication skills; respected among peers and executives for possessing a high degree of integrity with a positive
attitude.
PROFESSIONAL EXPERIENCE
TRIAGE PARTNERS LLC; July 2012 – Present
Administrative Assistant/Customer Support Specialist
• Provide administrative support to the Field Supervisor, Field Manager, and all technicians, to include meeting
scheduling and agendas, expense reports, correspondence and asset management.
• Assist in the hiring and orientation process, to include new hire paperwork, acquiring ID’s, system accesses with
vendors for acquiring access to their systems and operations.
• Preparation of daily, weekly & monthly tracking spreadsheets for various ongoing projects for billing purposes as
well as preparing billing and invoicing of projects.
HSN
Administrative Assistant; May 2012 – June 2012 (Temporary Position)
• Provide administrative support to the SVP of Television and the VP of Engineering
• Heavy maintenance and scheduling of meetings through Outlook, preparation of expense reports and
correspondence.
• Maintenance, scheduling and setup of conference meeting rooms.
VERIZON
Analyst, Tech, Customer Service, Administrative Support; July 2000 – April 2012
• Provided support to virtual multi function teams in the validation and legalization of both domestic and
international orders to ensure a complete and accurate package
• Daily interaction and correspondence between Legal Department, account executives, engineers and quote team.
• Provided training to team members on systems, procedures and practices.
• Processed international cablegram messages to individuals throughout US and Canada.
• Researched the validity of requests for credit refunds.
• Balanced and maintained 2 million plus dollar manual invoice including the update of tax assignments.
KELLER WILLIAMS REALTY –
Real Estate Sales Associate – April 2008 – January 2010
REMAX/FIRST IN REAL ESTATE –
Real Estate Sales Associate July 1995 – April 2008
• Consulted and represented both buyers and sellers to understand their needs while developing long-term
relationships, exceeding client expectations and maintaining a high standard of customer satisfaction.
• Handled high stress situations, overcoming unexpected obstacles, while maintaining a professional and positive
attitude with an emphasis on client communication. Prompt follow-up and advice to client questions to ensure the
highest quality of customer service while providing the best customer experience.
• Analysis of property valuation with an in depth knowledge of the real estate business and laws pertaining to
transactions while advising clients on mortgage, title, escrow, and insurance.
• Liaising with escrow companies, lenders, home inspectors and pest controller’s while corresponding, coordinating
and attending meetings, property closings, overseeing signing of documents and disbursement of funds.
• Preparation and interpretation of legal documents including representation contracts, listing and sales contracts
and leases, while ensuring terms and conditions of agreements are met.
Jeanette Macaluso – Page 2
GRANT THORNTON LLP
Executive Administrative Assistant; August 1993 - July 2000
• Provided administrative support to audit practice group partners, managers and audit team;
• Provided support in the preparation of financial statements, creation and editing of correspondence, reports and
various other documents, managed individual and team calendars and setting of appointments, coordination of
travel arrangements and itineraries.
• Preparation of time and expense reports, arranged conference calls and meetings, as well as mail review,
distribution and prioritization,
• Preparation of tax returns and extensions.
SAPANARA & WYMAN
Administrative Assistant; January 1991 - August 1993
• Provided administrative support to Tax Practice partners and tax team.
• Assisted clients in office as well as via telephone, handled all incoming calls while taking detailed messages,
managed individual and team calendars and setting of appointments.
• Preparation of monthly client write-up, maintenance of all files, data management, creation and editing of
correspondence, coordination of travel arrangements and responsible for procurement.
AMERICAN PARKINSON DISEASE ASSOCIATION
Patient Services Coordinator; August 1985 - November 1990
• Coordinated and facilitated patient support group meetings. Participated as a speaker when new cutting edge
treatment and information became available as well as attended Parkinson symposiums.
• Attended monthly meetings with Directors and management to discuss budgets, breakthroughs and business
practice.
EDUCATION: Staten Island Community College, Staten Island, NY, Business Administration
LICENSES: Licensed Real Estate Sales Associate, State of FL,
SKILLS: Proficient with Microsoft Office; Excel; PowerPoint, Word & Outlook, Siebel, AS400, Typing 65+ WPM,
Medical Transcription & Terminology
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