Quality Assurance Manager

STEVEN SHANNON

**** ***** **** ***** ******* KS *7212 • *************@*****.*** • 316-***-****

An accomplished Manufacturing Quality Assurance Professional offers you in-depth knowledge of Quality

Assurance, Product Assurance, Fabrication/Production/Assembly, Operations, ISO9000/AS9100 systems

designs, Led cross functional teams in Lean-WCM initiatives, CAPA, SPC, formulating Matrices, new

Business Generation, Customer Satisfaction, On-Time Delivery, Multi-Site Operation, Field Product

Support within Manufacturing industries from Aerospace to Electronics to Light Rail Vehicles to Heavy

Construction Equipment

Accomplishments

*Developed, implemented, oversaw and successfully passed the first registration audit of 3 new

ISO9000/AS9100 programs for multi-plant operations

*Initiated a “paperless” Jet Engine assembly process with the development and implementation of

process control audits.

*MBA with a Certification as a Lead ISO 9000 Auditor/Trainer

*Formally trained in the use of Lean Manufacturing, SPC, WCM, 5 S and Six Sigma

*Lead/managed a 300 person team in the Development/Fabrication/Manufacturing/Assembly/Test and

Quality Assurance of FAA/DOD Certified Aircraft Primary and Secondary Propulsion Systems

*Managed and lead the QA Department in the initiation of the use of the tools and methodologies in the

development and implementation of Standard Operating Procedures (SOP’s) reducing costs by a one

third in the first year of implementation

*Established and lead a cross functional Lean Manufacturing Team in reducing fabrication/assembly costs

by 40% in one year

Career Profile

Galaxy Tool

Program Manager 2012 – Present

Responsible for the overseeing and directing all aspects in the fabrication of new production contracts for

this nationally recognized, precision tool and die manufacturer. Reviews program technical and

contractual requirements and provides the internal departments with those requirements, along with,

assisting as required, in achieving those requirements. Establishes and monitors the program schedules

progress and the tracking of any action item completions through the ERP system and the internal

Program Management Software. Evaluates and authorizes the most economical and reliable methods

and processes for the part/assembly production. Develops program implementation plans in accordance

with AS9100C. Primary interface to the customer during the project life cycle.

Weckworth Manufacturing Incorporated

Director of Quality Assurance 2011 – 2012

Directed and managed all Assurance activities for this multi-million dollar heavy textile manufacturer of

items for DOD and Commercial applications from the Army to Boeing to British Aerospace to the US

Forrest Service. Responsible for establishing and implementing process assurance systems to control the

fabrication Quality of all products (including establishing process control audits and in process inspection

plans plus results matrices’). Hired and trained a dynamic team of Quality Assurance Specialists

Developed and implemented an updated QMS to the new requirements of AS9100C/AS9102/AS9120 and

ISO9001-2008 programs (passed the first time registration audit of the new systems) and was the

designated Company Management Representative. Full departmental budget responsibility. Participated

as a member of the Corporate Senior management team in the formulating and establishing Corporate

Goals and Objectives.

CNH Wichita

Quality Assurance General Supervisor 2007 – 2011

Managed the day to day product assurance activities, using WCM/Lean methodologies and practices

(including the use of Kaizen’s, process mapping techniques, established formal metric’s for cost and

performance, etc.) of Skid Steer Loader (SSL) fabrication and assembly including the research and

development of the new platform launched in 2011. Established and implemented short and long term in

process assurance planning including in process inspection/process control audits and SOP’s plus results

matrices’. Hired and trained a dynamic team of Quality Assurance Specialists. Was the ISO QMS

administrator and designated company representative. Established and implemented an SPC based end

item audit (CQA-Customer Quality Audit) that was eventually implemented in other sister divisions. Full

departmental budget responsibility.

STEVEN SHANNON

1914 North Wood Drive Wichita KS 67212 • *************@*****.*** • 316-***-****

ASC Corporation

Quality Manager 2005 – 2007

Was the first Quality Manager for this international manufacturer of HVAC devices. Established and

implemented a Total Quality Management (TQM/CI)/Quality Management System (QMS, SPC) that was

certifiable to ISO 9001-2000. Developed and implemented Standard Operating Procedures plus results

matrices’. Hired and developed a staff of Quality Engineers & Assurance Specialists to perform all

activities from quality planning to in process assurance to process control audits to final acceptance and

customer interface. Full departmental budget responsibility.

Acu-Trol Corporation

General Manager 2002 – 2005

Manage the day to day activities, including the long term and short term planning, and all functions critical

to the maintenance, growth, profitability, and increased market presence of this, multimillion-dollar

manufacturing corporation of electro-mechanical chemical controllers for the commercial and residential

pool and spa industry. Assembled a dynamic and exciting business management team. Full P&L

responsibility.

Siemens Transportation Systems

Quality Manager 2001 - 2002

Managed a broad range of quality-related areas, within an ISO certified QMS, Lean Manufacturing, and

Six Sigma Environment, from quality planning to in process assurance to process control audits to final

acceptance. Managed the day to day product assurance activities, using WCM/Lean methodologies and

practices (including the use of Kaizen’s, process mapping techniques, etc.) of Light Rail Vehicles during

the fabrication, assembly and field support. Hired and trained a dynamic team of Quality Assurance

Specialists. Established internal and external matrices’. Established and implemented SOP’s and process

control audits and related audit criteria. Full departmental budget responsibility.

SAS Consulting, Inc.

Principal 1997 - 2001

Established business operations to small, medium and large manufacturing companies from start up to

product development to process improvements using the tools/methodology of TQM/CI and ISO

9000/QS9000/AS9000.

Homes of America

Chief Operating Officer 1995 - 1997

Managed all operations critical to the maintenance, growth, profitability, and increased market presence of

this multi-state, multimillion-dollar consumer Product Corporation. Assembled a dynamic and exciting

business management team. Full P&L responsibility.

AlliedSignal Engines

Director of Product Quality Assurance 1984 - 1995

Provided assurance management using Total Quality Management (TQM/CI) techniques and

methodologies throughout the design, derivative development, test, production, CAPA, customer support,

for numerous state-of-the-art, highly reliable turbine engine propulsion and auxiliary power systems.

I developed, implemented and maintained company product assurance processes/systems/SOP’s in the

process for assuring product conformity and for compliance and certification to FAR/DOD/FAA regulations

plus ISO 9000, AS 9000 and D1 9000. Established and implemented an SPC based process in auditing

the final end item. Developed product and process matrices’. Hired and trained a dynamic team of Quality

Assurance Specialists. I was also the manager for all manufacturing and quality activities, for all research

& development programs, from conception, through development manufacturing, assembly, and test,

through the transition phrase into full scale production. Full departmental budget responsibility.

Education

Master of Business Administration University of Phoenix

Bachelor of Science, Management Science Park College

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