Administrative Assistant Customer Service
Resume:
Jennifer Lopez
Redlands CA 92374
***************@*****.***
Career Overview
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making
skills. Strong work ethic, professional demeanor and great initiative.
Skill Highlights
• Problem resolution • Project planning and Internet Research
• Employee training and development • Meets/exceeds goals
• Multi Task Management • Attention to detail and Reading
• Travel Arrangements & Schedule • Comprehension
• Administrative support • Microsoft Excel, Outlook, Word
• Filing and data archiving • Meeting minutes
• Meet deadlines • Spreadsheet development
• Data Collection • Computer Proficiency
• Type 30 WPM
• Knowledgeable in Multi Line Phones
• Critical thinking and Self Starter
Professional Experience
In Sync Staffing (USA FACT) Background Specialist August 2012 to November 2012
Riverside, CA
Provided quality customer service, Prepared orders for clients, Kept records of the files we inputted,
answered customer’s questions via telephone, email, mail, or in person. Directed customers to the
appropriate area also resolved customer’s complaints and request that they may have about the background
report we had send them.
Packinghouse Christian Academy Administrative Assistant / Daycare Supervisor October 2002 to
Redlands, CA May 2012
Planned, developed, organized, evaluated and provided input with direct implementation of school policies
and programs. Provided support to principal and various staff members of the school, with meeting minutes,
letters and memos, travel, scheduling, phones, and school workbooks. Resolved campus concerns that
involved parent, student and staff issues. Coordinated and supervised daycare programs, before and after
school, including summer programs. Developed, managed, and maintained the training of new staff to
ensure safe and productive environment for the children and well as the parents.
University of Redlands Administrative Assistant I November 2011 to March 2012
Redlands, CA
Provided administrative support for the Director of the School of Business at the University of Redlands.
Assisted in all areas of administrative work including data entry, meeting minutes, memos and letters,
receptionist duties, file organization, research and development, and agendas. Managed and professionally
handled all incoming and outgoing calls. Greeted clients, students, potential students, and various levels of
staff as the front office reception. Allocated tasks amongst various administrative staff and are able to
determine the different skill levels in order to accomplish assignments in a timely manner. Welcomed new
employees and offered new staff assistance in office procedures, duties, and tours. Resolved various
challenges between administrative staff members and mediated concerns.
Education - Concorde Career College - Medical Administrative Assistant San Bernardino CA 2012
Orangewood High School - Redlands, CA HS Diploma GPA 3.5 1997
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