Customer Service Data Entry
Resume:
Salim Saib
Mississauga, ON L5W 1J7
****************@*****.***
OBJECTIVE
Seeking a position as Bilingual Customer Service Representative and to contribute
to the success and reputation of the company while attaining self-growth
SUMMARY OF SKILLS
• A results-driven bilingual (both written and verbal) individual with several years
of experience in a challenging working environment
• Exceptional communication skills, both written and verbal
• Organized, able to plan, coordinate, prioritize and meet deadlines
• Highly motivated and quick learner with strong abilities to work in a fast paced
environment
• Worked as a team member within an interdisciplinary environment for more than
5 years
• Committed towards providing high quality, cost effective customer service and the
ultimate achievement of corporate objectives
• Proficient in Microsoft Office applications and data entry
WORK EXPERIENCE
Bilingual Customer Service /Patient Coordinator
Police Medical Unit and Ministry of Health, Mauritius July 1995 – July 2012
• Responded to customer inquiries and offered solutions in a courteous and
professional manner
• Followed up with customers to identify and support their needs
• Promoted customer loyalty by providing exceptional customer support
• Reviewed and followed up on order reports on a daily basis
• Answered and resolved customer's inquiries and problems through email,
telephone and fax
• Performed office duties, processed forms and other documents; compiled
attendance sheets of personnel, prepared reports
• Translated documents and reports from English to French and vice-versa
Salim Saib
1037 Knotty Pine Grove, Mississauga, ON L5W 1J7
****************@*****.***
August 1992 – July 1995
Alpha Computers Ltd, Mauritius
• Provided detailed information on services and products to customers
• Processed sales orders received via telephone, e-mail and fax
• Recommended service and product options to meet customer needs
• Demonstrated products
• Managed service, product and billing inquiries and complaints
• Maintained records of all customer interactions and transactions
• Produced weekly reports for management
EDUCATION
• Bachelor in Science, Punjab University, Lahore, Pakistan 1990
• Computer Course, MIH, Pamplemousses, Mauritius 2001
• Training in Customer Service Management and Development,
Ministry of Civil Service, Port Louis, Mauritius 2008
VOLUNTEER
Member of Mauritius Red Cross Society 2003 - 2012
TECHNICAL SKILLS
• Windows 7, Vista and XP
• MS Office
• Internet and Email
• Data entry and collation skills
• Numeracy skills
REFERENCES
• Available upon request
Contact this candidate