Customer Service High School
Resume:
Jacquetta R. Guillory
**** *** ****** **. *******, TN 37013
Cell: 225-***-****; Email: **************@*****.***
Summary of Skills
. Exceptional communication and customer service skills
. Remarkable Microsoft Office Suite proficiency (Word, PowerPoint,Excel)
. 5 years of progressive administrative support experience
. 5 years of cash handling experience
. 2 years of personnel/human resource management experience
Relevant Experience
Office Management/ Administrative Support
. Responsible for overseeing daily operations of three locations
. Supervised seven part time employees
. Managed human resource functions such as resolving personnel problems,
conducting employee evaluations, recruiting, interviewing and training
new hires
. Organized employees' work schedules, processed payroll,
. Assisted with coordinating office and school events
. Directed the Promotion and Advertisement team
. Prepared agenda and materials for staff meetings
. Utilized Microsoft PowerPoint to present materials in staff meetings
and school events
. Responsible for opening and closing the office
. Maintained updated records of student applications and certificates
for state audit
. Greeted customers and scheduled client appointments; resolved customer
issues
. Completed research projects using various internet search engines
. Utilized Microsoft Word & Publisher to assist with creating documents
for advertisements
. Utilized Microsoft Excel to conduct data entry assignments
. Maintained accurate inventory for Louisiana State license plates as
well as other office supplies
. Answered phones, took accurate messages, and distributed mail and
messages in a timely manner
. Entered data to maintain updated records relating to market research
Training/Classroom Instruction
. Responsible for overseeing daily operations of three locations
. Assisted with creating tests and recording grades
. Verified completion of requirements and issued student certificates
daily
. Issued new registrations and license plates; as well as registration
renewals and duplicates
Accounting
. Utilized QuickBooks to balance accounts receivable payments
. Handled accounts receivables and prepared daily bank deposits
. Ensured the accuracy of data entry for bookkeeping;
Jacquetta R. Guillory pg.2
Work History
07/2007 - 11/2012 Drive-Safe Driving School / Louisiana
Auto Title Co.
Office Manager
06/ 2006 - 08/ 2007 (P/T) Versatile Productionz (Photo. &
Graphic Design)
Market Research Analyst and Model
Education
2004 - 2008 East Ascension High School High School
Diploma
2008-2011 LA Tech & River Parishes Community College
Major: Business Management
Degree In Progress
(42 hours of completed coursework)
Certifications
State of Louisiana Certified Motor Vehicle Registration Agent
State of Louisiana classroom certified instructor
State of Louisiana certified driving instructor
References
Sheila Wilson, Owner
Drive-Safe Driving School
Gonzales, LA
Stacey Smith, Deputy Clerk
Sheriff's Office
828 S. Irma Blvd.
Gonzales, LA 70737
Dennis Chandler, Girl's Basketball Coach
East Ascension High School
612 E. Worthy Rd.
Gonzales, LA 70737
Contact this candidate