Customer Service Manager

Dorothy “Dottie” J. Crockett

*** ******* ****

Lucedale, MS 39452

806-***-****

********@*****.***

Notary Public

Objective

Career in Management/Financial Accounting or related environment with a quality

organization that expects superior individual and organizational performance in all areas.

Experience and skills

-

- Forecasting - Contract Management

- Full-cycle Accounting - Collections

- Bank Reconciliation - Tax Reporting (W2 & 1099)

- Code Checks/cost accounting

- Fund accounting

- Depreciation Schedules

- Journal Ent r ies

- Balance sheet reconciliation

- Analyze and audit general ledger

accounts

- Budgets

- Grants management

- Financial Reports

- Advanced Word and Excel

- Payroll Processing

- Monthly reports (sales tax and state

criminal costs and fees)

- Quarterly reports

- Employee Verification

- Accounts Payable

- Account Receivable

- Customer Service

- Purchasing and Inventory

Professional Experience

Finance Director

City of Dumas, Texas August 2007 – Present

PO Box 438, Dumas, Texas 79029, 806-***-****

– provide administrative direction and supervision regarding the city’s financial activities,

including budget preparation, cash management, bank relations, purchasing, utility customer services,

accounts payable and accounts receivable.

-Achieved reduction in write-off account balances by 57% by implementing new policies which

included a credit background check on new utility customers at no additional cost to the City.

-Served on the board for Texas Revenue Recovery Association to build and maintain a database of

delinquent utility customers tracked by all member cities in an effort to reduce write-off accounts, in

cooperation with the Panhandle Regional Planning Commission.

-Achieved Gold level Leadership Circle award for the City from the Texas Comptroller for financial

transparency online. www.dumastx.gov

-Served as President of the Government Finance Officers Association Panhandle Chapter Region 2

City Manager

City of Fritch, Texas October 2002 – November 2006

104 N. Robey, Fritch, Texas 79036, 806-***-****

– Responsible for the administration and supervision of all departments, budget allocation, and

enforcement of ordinances and policies.

Administrative Manager

Zachry Construction Corporation August 1997 – June 2002

PO Box 5283, Borger, Texas 79008, 806-***-****

- Supervised all aspects of the business office under contract of a large petroleum/chemicals refinery

Outstanding Achievement Award for Customer Service in March 2002 by the corporate

office

Education

West Texas A & M University 2007

2501 4th Avenue, Canyon, TX 79016, 806-***-****

- Master’s Degree Professional Accounting

- Bachelor’s Business Administration

- National Dean’s list

Amarillo College

P.O. Box 447, Amarillo, Texas 79178, 806-***-**** 1999

- Associate of Science Degree Business Administration

References

Marilyn Langham 806-***-****

Accountant/Bookkeeper

D.E. Rice Construction / Borger, Texas

Scott Northam, CPA 806-***-****

Audit Manager Fred Ervin 806-***-****

Myatt, Blume & Fidaleo, L td., L.L.P. Senior Adjuster

Levelland, TX 79336 Custard Insurance Adjusters, Inc. / Amarillo,

Texas

Rhonda McSpadden 806-***-****

Information Services Director

City of Dumas / Dumas, Texas

Contact this candidate