Pvt Ltd Customer Service

Jayesh Jha

Address: Flat No ***, Balaji Heights, Sector-31, Kamothe, Navi-Mumbai-410209

Contact: 097******** / 022********

Email-Id : ******.*******@*****.***/******.***@*******.***

Aim to scale heights in the field of Business Development, Process Management and Client Relationship Management with leading organizations.

1} A result oriented professional with comprehensive experience in Process Management and Client Relationship Management.

2} Presently working with Travel XP India Pvt Ltd, as a Supervisor for Airlines Reservations and Ticketing (Amadeus Tool)

3} Deft in handling overall functioning of processes & implementing processes in line with the guidelines.

CAREER PROFILE

Is Presently working with Travel XP India Pvt Ltd as a Supervisor in Airlines Reservations and Ticketing Department...

Chief Responsibilities:

1} Handling corporate clients affiliated with AHA Holdings Pvt Ltd, Aadya Motor Car Company Pvt Ltd, Indus Ind Media and Communications Ltd, Travel XP india Pvt Ltd, Venkatesh Films, Bag Films and Media Ltd, Kingston Oilfield Services,Ceam Events, World Media Connect LLC, PDS & Associates...

2} Mapping the cities and airlines on Internal CMS, so that it could be visible for clients on travelxp website

3} Assisting clients with new bookings, reissue and cancellation on Amadeus Tool..

4} Assisting clients to make booking seperately through corporate on Go Airways, Jet Airways, Air India, Spice Jet and Indigo...

5} To learn, apply, advise & arrange all aspects of travel and travel related services including airline flight reservations, visas, travel insurance, package holidays, cruises, freight, excess baggage, plus any other products and services..

Have worked with WNS Global Services LTD From March 2007-September 2012, as an Agent Assist Supervisor (Operations)

Established in 1996, a fully owned subsidiary of British Airways, WNS is publicly listed company on NYSE. With expertise in industries such as Travel, Insurance, Enterprise Services, Financial Services and Knowledge Services.

Chief Responsibilities:

1} To handle escalation calls, booking flight, hotel and Car rentals, also assisting passengers with online check-in, reissues, schedule changes..

2} Responsible to lead, coach, motivate and develop associates to deliver a high level of customer service and to achieve or exceed set operational targets.

3} Point of contact for the resolution of complex escalated enquiries and complaints from external and internal customers.

4} Conducting certification for new batches.

5} Conducting process related refresher training as and when required.

6} Attended training for Lean Six Sigma, Failure Mode Analysis..

7} Trained batches of Amex Travel closely to 100% success ratio.

8} Maintaining tracker to reduce client escalation to zero.

Notable Credits:

1} Grew from CSA -- > Sr.CSA -- > Agent Assist Desk Supervisor (Operations)

2} Won Star of the Month 4times in AMEX Travel.

3} Won Star of the Month for Jan2008, May2008, June2009, Oct2010, Apr2012

4} Over achieved Quality Score for last six months across 2 Locations Mumbai and Gurgaon.

5} Have generated 12 Brain Wave (an initiative for generating and implementing ideas at workplace)

Have worked with R-Tec Systems PVT LTD in Outbound Sales for 3G, T-mobile and Orange Network.

From Feb’06-Oct’06 as a Sr.CSA Level 3…

Chief Responsibilities:

1} To call UK Customers and sell them mobile phones (Hard Sales) for 3G, T-Mobile and Orange Networks.

2} Handling Team in absence of Team Leader, preparing sales reports, and mentoring Team.

Technical Skills:

Possesses knowledge of Windows 95, 98, 2000, MS Office and MS-Excel (Advanced)

Academics:

Degree Institution University Year of Passing

S.S.C RMV School Mumbai 2002

H.S.C SNJC College Mumbai 2004

B.Com EIILM University Sikkim 2012

Personal Dossier:

Date of Birth : 05th Oct 1986

Languages Known : English, Hindi

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