Customer Service Medical Assistant

Amanda Gallawa Griffith M.A.,CPC

*** ******** ****.

Panama City Fl. 32404

Mobile Phone: 850-***-****

E mail: ******.*******@*****.***

OBJECTIVE

Outgoing, intelligent and highly motivated with 16 years experience in customer service and

patient relations, requiring a high degree of diplomacy, time management, and I work well with all

levels of management. I have a history of outstanding job performance in positions requiring a

significant degree of accuracy and accountability. I am a quick and independent thinker, able to

work without supervision. I am looking for a challenging position at a growth oriented company

which will allow me to both further utilize my skills and to acquire new abilities.

PROFESSIONAL EXPERIENCE

Front Office Coordinator

8/ 2007 Current

InterVasc at Bay Radiology, Panama City, Fl.

I am responsible for maintaining efficient and professional office flow. This is a multi tasking

position, I greet patients in a professional and courteous manner, and I assist the patient in scheduling appointment's by verifying personal information, insurance verification obtaining prior authorizations and act as a financial counselor to the patient if scheduling surgical intervention. Act as a liaison between nursing, management personnel and physicians. I assist in the hiring andtraining of new employees.

Skills: Customer Care, Multi line Phone Systems, Leadership Abilities, ability to organize and

establish filing systems, problem solving abilities, medical & nursing assistant, excellent

communication, excellent customer service, insurance verification, Microsoft Office Excel.

Office Manager 1/2007 7/2007

Consult Care Pain Management, Panama City Fl.

A fast paced, pain clinic requiring a high degree of diplomacy and attention to details.

In this position I answered multi phone lines, scheduled new and returning patients. Scheduled

diagnostic testing and special procedures. I also assisted with the special procedures, setting up

sterile field and getting patient and medications ready for injections. Check patients in and out,

collect co pays and deductibles, verifying insurance, making new charts, taking vital signs and

rooming patients. Proof dictation, light transcription, and coordinate meetings for the doctor.

Shortly before I left this position I was made the office manager.

Skills: Medical Manager, multitasking, multi line phone system, transcribing, clerical, patient care,

filing.

Surgical Coordinator

2 /2006 –1/2007 Vascular Associates, Panama City, Fl.

A Vascular facility, where I was responsible for scheduling surgical and diagnostic procedures at

our local hospitals, physician offices. Duties included insurance verification, obtaining prior

authorizations and pre certifications for surgical procedures. Collected deductibles and co pays,

update patient information, bank deposits. Before I left this position I created the training manual

for new employees.

Skills: Insurance verification, medical collections, insurance pre certification, preparing bank

deposits, data entry, multi line phone system, multitasking, Microsoft Office Excel, Excellent

customer service

Admissions Rep

11/ 2004 – 2/ 2006

Bay Medical Center Panama City, Fl.

Call center atmosphere, answered multiple phone calls and had to do so in a timely manner. I

scheduled outpatient diagnostic testing.

Verified insurance for all outpatient procedures verified patient information and confirmed

appointments. In the scheduling department I scheduled outpatient diagnostic testing, routed calls

to other areas of the hospital, assisted the production department by verifying insurance.

Skills: Multi line phone system, customer communications, data entry, data organization, database

applications (Microsoft Access), Microsoft Office Excel, excellent communication.

Ophthalmic Medical Assistant

7/ 2000 11 /2004

Wal Mart Vision Center | Panama City Beach, Fl.

Ophthalmic Medical Assistant, as well as optical sales, repair and customer service. In this position I

assisted the physician with the eye exams and routine eye care. I was responsible for teaching the

new contact lens patient how to care for lens and eyes. I Scheduled appointments with outside

Ophthalmologist, assisted the patients with eye glass frame and lens selection. In this position I

obtained an apprentice optician license.

Skills: Optical sales, optical dispensing, ophthalmic medical assistant, excellent customer service,

patient care and communication.

EDUCATION

AAPC Received CPC Certification 11/2012

Medical Billing and Coding 2012 Gulf Coast State College, Panama City Fl. Received Certificate

Medical Career Center | Pensacola, FL. Received Medical Assisting Diploma

State of Florida | Panama City, FL. Apprentice Optician license number DA 5943

American High School |High School Diploma

Contact this candidate