Sales Manager

Edward C. Elam

*** ** ****** ***** *****, Waukee, IA 50263 Cell 515-***-****

QUALIFICATIONS

Highly motivated results oriented person with over 20 years in the financial services and banking industries dedicated

to leading, developing and partnering with successful professionals and maximizing the efficiency and profitability of

associated business units.

CORE SKILLS

Relationship Building Efficiency Expert

People Development Risk Management/Assessment

Compliance and Quality Highly Organized

Time Management Change Management

EDUCATION

MBA Finance, Xavier University

BSBA Economics, Xavier University

United States Marine Corps

MANAGEMENT BIO

• 10 plus years of experience managing direct reports with maximum at 15 and indirect reports of up to 100.

• 5 plus years managing managers to include lead underwriters, risk managers and other support people.

• Multiple site management responsibility in different geographical locations. Responsible for the overall

quality and compliance results in both sites. Grant and remove lending authorities, training and relationship

building.

• Led, managed and trained people in various departments such as operations, sales and secondary market.

• Responsibilities over large numbers of people that I did not have direct authority over yet responsible for

quality and compliance results. Had to utilize expert communication and relationship building skills.

• Skilled in multiple areas of mortgage industry from beginning of loan process to selling loans to investors on

the secondary market.

• Led teams and experienced in areas such as conforming, non-conforming, home equity and personal

consumer loans.

QUALITY and COMPLIANCE ENHANCEMENTS

• Collaborated with key business partners in fulfillment and sales to fix ‘quality’ problems in 2 sites with error

rates over 25%.

• Work and coordinate with Quality Assurance groups on error rates and risk trends to solution for plans of

action and success.

• Reduced error rate to within company thresholds of 8% material findings on consistent monthly basis.

Accomplished through training, establishing relationships with business partners, putting together job aids,

awards and recognition ceremonies.

• Perform random monthly audits on declined files, flip transactions and Qualified Mortgage reviews to

provide feedback and training as necessary.

• Perform audits and provide feedback for the granting of exception and increased lending authority to higher

level underwriters.

• Analyze Compliance data on material or moderate findings, and early payment defaults to assess red-flags,

trends, and arrive at solutions for training opportunities or best practices.

Edward C. Elam Page 2

PEOPLE DEVELOPMENT

• Provide mentoring and coaching as opportunities arise to push for High Performance Lending, meet service

level agreements and relationship building with business partners in fulfillment and sales.

• Review audits and provide feedback for teams obtaining FHA, high level conforming, non-conforming and

exception authority.

• Attend calls with fulfillment or sales groups to help them learn new products or enhancements as needed or

to recommend best practices and push for consistency.

• Active in Q12 action planning within site to help achieve overall work and department satisfaction.

• Communicate and actively participate as a ‘go-to’ person for other sites such as FAST, Construction Lending

and Fulfillment partners.

• Provide examples in team meetings of difficult situations where high level judgment needs to be utilized in

order to make best decisions for company and customers.

PRODUCTIVITY & EFFICIENCY ENHANCEMENTS

• Monitor pipelines to ensure service levels are met and respond to rush requests when warranted.

• Assist sister sites by helping with pipelines and taking offloaded files to ensure staying within department

standard service level agreements. Directed the placement of over 600 files for site in 2013.

• Led and organized efforts of a business unit that was losing volume by creating relationship with investors

who would by loans after they closed. Maximized profits of the business unit and added consistent $50mm

per month for the timeframe I was in that department.

• Assisted other business lines with volume in non-conforming and private mortgage banking.

• Led efforts driving consistency via product training, calls and mentoring to establish centralized center for

the review of flip transactions. Established myself as an expert and known company-wide as a ‘go-to’ person

for these types of specialized loan reviews.

PROJECT MANAGEMENT

• Supported National Underwriting and Production Risk Management with the roll-out of new system CORE.

Traveled to fulfillment sites around the country to provide training, problem-solve and assist sites to meet

deadlines.

• Assisted in training of ‘loan touches’ to provide accuracy and consistency in reporting on loan files.

• Became temporary manager of large sales force to teach about layered risk, underwriting concepts and

properly structuring loan packages.

• Research loans for product validation and remediation along with reporting of trends, red-flags and training

opportunities.

• Perform audits and 2nd level reviews on Qualified Mortgage, Ability to Repay and FHA products.

EMPLOYMENT HISTORY

Wells Fargo Home Mortgage, West Des Moines, Iowa

• Lending Officer 1in National Underwriting and Production Risk Management 2009 to present.

• Lending Manager 3 in Retail Underwriting Administration 2004 to 2007.

Citigroup Mortgage, Des Moines, Iowa

• Deputy Chief Underwriter in Risk Management 2007 to 2009.

U.S. Bank, Cincinnati, Ohio

• Underwriting Manager in Mortgage and Consumer and Finance 1998 to 2004.

Provident Bank, Cincinnati, Ohio

• Consumer Loan Underwriter in Finance 1996 to 1998.

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