Customer Service Project Manager

Frederick Eremo

**** ******* **. ****** ****. Illinois 60097 815-***-**** ***********@*****.***

Objecttive Glazing Superintendent, using project management skills proven by years of successful

leadership, meeting new challenges and achieving goals.

Profile _________________________________________________________________________________

Motivated professional with a successful track record of profitable small business leadership. Talent for quickly

mastering challenges. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to

handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting

stringent guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building

skills.

Skills Summary _________________________________________________________________________

1. Project Management 5. Quality Assurance 8. Budgeting and Cost

2. General office Skills inspections Control

3. Sub Contractor/Crew 6. Building 9. Written Correspondence

Supervision Safety/OSHA 10. Scheduling

4. Project Completion Compliance

7. Customer Service

Professional Experience __________________________________________________________________

Communication:

Prepare daily reports concerning activities and progress on specific projects.

Author professional correspondence to customers and vendors.

Customer Service

front office providing impeccable customer service.

Created special Promotions.

DETAIL MASTERY & Organization

1. Manage all aspects of day to day operations

o Facility rental/maintenance.

o Finances: accounts payable/receivable, invoicing, budgeting

o Compliance with all insurance requirements.

Employment History _____________________________________________________________________

ILLINOIS ROOF COUNSULTING ASSOCIATES – MCHENRY,IL.

QUALITY ASSURANCE INSPECTOR / CHICAGO PUBLIC SCHOOLS 2010

TO PRESENT : ASSURING THE QUALITY AND QUANTITY OF MATERIALS AND INSTALLATION,

PROVIDE A LINK FOR DAILY COMMUNICATIONS, EXAMINE AND RECORD CONDITIONS, ASSIST

OWNERS AND PROJECT MANAGER IN EVALUATING PROGRESS OF PROJECT WHILE COMPILING

DAILY LOGS AND PHOTOGRAPHS TO PROVIDE A FINAL DOCUMENT WHICH ATTESTS TO BOTH

GENERAL AND SPECIFIC WORK WHICH TOOK PLACE .

EREMO AND ASSOCIATES BUILDING SERVICES LAKE GENEVA, WI.

2003 TO 2006: SELF EMPLOYED PROVIDING SERVICES TO COMMERCIAL AND RESIDENTIAL

BUILDINGS RANGING FROM SIMPLE MOVE OUTS TO TOTAL REHAB.

LOCAL 2001 APPRENTICESHIP INSTRUCTOR / SITE

FOREMAN – LAS VEGAS, NV. 1996 TO 2003:

IMPLEMENTING CURRICULUM THAT WOULD MEET BUILDING TRADE STANDARDS INCLUDING:

BLUE PRINT READING AND INTERPRETATION, PROPER TOOL USAGE AND SAFETY PROCEDURES.

SITE FOREMAN DUTIES INCLUDED PRE JOB PLANNING, MATERIAL TAKE OFFS, AND CREW

SUPERVISION.

LOCAL 27 – CHICAGO, IL.

APPRENTICE / JOURNEYMAN / FOREMAN

1979 – 1996: FORMAL TRAINING IN ALL ASPECTS OF CONSTRUCTION PROCEDURES, TOOL USAGE,

AND MATERIAL HANDLING. RESPONSIBLE FOR PROPER INSTALLATION OF MATERIALS PROVIDED.

CREW LEADERSHIP WITH DIRECT CONTACT TO ALL STAKE HOLDERS.

Education ______________________________________________________________________________

DEVRY UNIVERSITY – Naperville, IL.

Business Administration / Project Management – Deans List, GPA: 4.0. (

2010 to Present )

WESTERN TECHNICAL COLLEGE – LaCrosse, WI

Business Math Applications – GPA 3.8

( 2008 2009 )

*PERSONAL REFERENCES PROVIDED UPON REQUEST*

*SALARY REQUIREMENTS OPEN*

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