Administrative Assistant Customer Service

Professional strengths:

. Fluent in English, French, Spanish

. Excellent communication, organizational and interpersonal skills

. Proficient in MSWord, Excel, Outlook, PowerPoint

. Excellent multitasking and problem solving skills

. Proven ability to work well within team environments and under pressure

. Proactive learner, self-motivated and resourceful

. Ability to coordinate and manage a variety of activities/tasks

simultaneously

. Adaptable to ongoing change

. Accurate with numbers and attention to detail

. Result oriented

Educational Summary:

. YORK UNIVERSITY, B.A. Honours - Business Economics, Toronto

2002 - 2006

Professional Experience:

Pareto Corporation June 2011

- Oct. 2012

Bilingual Quality Control Coordinator

. Compiled, verified, recorded and processed applications, licences,

permits, contracts, registrations, requisitions, and other forms and

documents.

. Prepared reports and filed documents.

. Interfaced with customers regarding their applications, verified

information accuracy and conducted suspected fraud verifications.

. Tracked errors in the online error tracking sheet and kept records for

agent accountability.

. Processed up to 200 applications a day and made up to 100 verification

calls a day while maintaining accuracy and professionalism in a fast

paced multi-tasking environment.

Net Doctor Consulting Inc. Jul. 2010 -

June 2011

Administrative Assistant

. Organized meetings involving multiple senior executives.

. Co-ordinated the President's schedule, appointments, reservations and

travel arrangements.

. Planed, organized and co-ordinated functions and special events for the

President's clients.

. Assisted with the preparation of business presentations including text,

overheads and electronic presentations.

. Performed month end reporting, filing, and handling of vendor and

internal inquiries

. Budgeting and event organizing, assisted in tracking various data in MS

Excel

Fidelity Investments Feb. 2010 -

Jun. 2010

Bilingual Document Management Representative (Contract)

. Ensured accurate and timely preparation of all operational documents for

scanning and imaging

. Ensured scanning of cheque and/or non-cheque documents by utilizing high-

speed and desktop

. Timely and accurate distribution of work items by utilizing in-house

applications

. Translated the French items intended for the BDI department

. Answered and resolved any dealer/representative's phone, email or in

person inquiries

Neopost Canada Dec. 2008 - Jul.

2009

Bilingual Leasing coordinator (Contract)

. Responsible for Quebec and Eastern Canada dealer and corporate business

. Insured documentation is consistent with credit requirements, complete

and properly executed

. Interfaced with sales force and end user lessee relative to pricing and

lease documentation

. Management and publishing of manual billing for strategic accounts

. Various reporting: meter install, end of lease, terminations

Cisco Systems Canada Jan. 2008 - Jul.

2008

Executive / Administrative Assistant (Contract)

. Proactive scheduling of meetings, appointments, speaking engagements

etc.

. Maintaining electronic schedules, making travel arrangements, organizing

meetings/conference calls, and ensuring that logistical needs are met

. Budgeting and event organizing, assist in tracking various data in MS

Excel

. Preparation of weekly and quarterly operations reports, and monthly

expense reports

. Assisted in creating and editing PowerPoint presentations as needed

HSBC Bank Canada - Mastercard Jan. 2007 -

Jan. 2008

Bilingual Customer Service Representative

. Responsible for relationship building and account management while

resolving customer inquiries in a professional manner.

. Provided extraordinary service through phone interactions with

customers, focusing on resolving their requests the first time with an

efficient, accurate, professional and courteous manner to create

customer loyalty.

. Generated relationships that lead to sales through conversations with

card members, incorporating needs analysis, building rapport, offering

advice and overcoming challenges.

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