Customer Service, Trade Finance and Arabic Speaker
Resume:
Mikhail G. Youssef
Downey, CA 90241
Email: *************@*****.***
OBJECTIVE: Seeking a position for a reputable Company and ready to acquire
more experiences and skills whether related to my own
current Career or to any other one that matches with my
tendencies and capability.
SKILLS AND ABILITIES:
. Bilingual (English, Arabic, Italian, Greek).
. Ability to work under pressure with high accuracy.
. Prepare Statistics reports with charts.
. Flexible: willing to take on a variety of tasks.
. Cheerful outlook and positive attitude.
. Work well alone and with others.
. Able to exercise good judgment in decision making.
COMPUTER SKILLS:
. WinWord
. Excel
. Outlook
. Power Point
. Access
EXPERIENCE:
American Airlines (G2 secure staff) Form 10/2012 till Present
. Ticketing Agent
. Customer service
. Passenger Check-in
. Perform Security Procedures
. Aircraft Boarding
Mashreq Bank, Egypt (H.O.) From 04/2009 to 03/2012
. Senior Trade Finance Officer (District Head).
. SME team Leader.
. Customer Service.
Pireaus Bank, Egypt (H.O.), From 11/2006 to 03/2009
. Trade Finance Officer (SBLC, CG, D.C.).
. Quality Control and Assurance Team Leader.
. Procedures (SLA) Team Leader.
. Quality Control and Assurance Officer
. Customer Service.
National Bank of Greece, Egypt (H.O.), From 02/2001 to 10/2006
. Trade Finance Officer.
. Customer Service.
. Treasury Dept.
. Treasury Back office.
. Customer service.
. Teller.
. Training the summer trainers.
. SWIFT Alliance Creator and Modifier.
COURSES AND CERTIFICATIONS:
< C.D.C.S. (Certified Documentary Credit Specialist) from
International Chamber of Commerce.
COURSE IN BANKING:
1) Customer Service Satisfactory.
2) Course in Letter of Credit (UCP500 and UCP 600).
3) Course in Letter of Credit for URR 725 (Uniform rules for Bank-to-Bank
Reimbursements.
4) Course in E Letter of Credit for professionals.
5) Course in Letter of Guarantee (URGD 458 and URDG758).
6) Course in Uniform Rules for Collection (URC522).
7) SWIFT MT103, MT202, MT400 and MT700.
EDUCATION:
Bachelor's Degree High Institute for Languages and Translation,
Egypt
High School Education St Fatima Language School, Egypt
REFERENCE:
Available upon request
Contact this candidate