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Customer Service Management

Location:
Flagstaff, AZ, 86001
Posted:
December 10, 2012

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Resume:

ELLIOT J. TIERNEY

Address: **** ***** *** ********* #*, Flagstaff, Arizona 86001

Mobile: 520-***-****

E-mail: **************@*****.***

QUALIFICATIONS SUMMARY

Astute, innovative, and exceptionally diligent professional, with profound expertise in mentoring, customer service, and leadership honed throughout experience in diverse settings. Enthusiastic to apply dynamic capabilities and utilize experience gained from both work and educational background from working within United States Forest Service for additional growth and advancement of the organization.

- Capability in adjusting rapidly to new and challenging situations as well as in working well under pressure to meet time-sensitive deadlines.

- Proven background in mentoring individuals and teams on leadership and development, organizational behavior, teamwork, and goal-setting.

- Commendable interpersonal, organizational, multitasking, and management abilities, as well as written and verbal communication skills.

EDUCATION

Bachelor of Science in Parks and Recreation Management: 2012

NORTHERN ARIZONA UNIVERSITY, FLAGSTAFF, AZ

PROFESSIONAL TRAINING

First Aid Training, Lifeguard Training, and Cardiopulmonary Resuscitation (CPR) Training – Red Cross

CAREER OVERVIEW

Counseling and Teaching

- Supervised and ensured a safe environment to facilitate activities for children ages 8 to 15 years old, specifically for occasions such as swim tests and recreational swimming.

- Communicated with parents and teachers regarding program implementation to address student needs and achieve established goals for optimum learning and development.

- Initiated efforts in using a variety of appropriate content-based learning materials, strategies, and modalities, which entailed providing coaching and mentoring on learning activities.

- Employed best practices and research-based behavior management programs to establish student behavior management systems.

- Developed an assessment-based plan of care through counseling and provided case management services.

Customer Service / Client Relations

- Established and maintained positive client relationship by providing excellent customer service.

- Took charge of handling cash registry, maintaining cleanliness of store, monitoring inventory, stocking and merchandising, and documenting deliveries.

- Managed customer service initiatives that increased customer retention and satisfaction levels within highly competitive markets.

WORK EXPERIENCE

Camp Counselor-Maintenance - CAMP OLSON YMCA, LONGVILLE, MN - 2012

Cashier/Courtesy Clerk - NEW FRONTIERS NATURAL MARKETPLACE, FLAGSTAFF, AZ - 2010–2012

Cashier - HOME DEPOT, FLAGSTAFF, AZ - 2009–2010

PROFESSIONAL AFFILIATIONS

Young Men's Christian Association (YMCA); Boy Scouts; Forest Service Red Rock Ranger District, Sedona, AZ; and Riordan Mansion Historic State Park, Flagstaff, AZ

AWARDS AND HONORS

Eagle Scout Award

ACTIVITIES

United States Forest Service, Sedona Red Rock Ranger District

Contributed and assisted on various projects and coordinated Archaeology Days Festival

Volunteered at Riordan Mansion Historical State Park



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