Human Resources Customer Service

JORGE MENDOZA

S KILL S UMMARY

A skilled Human Resources Generalist with over 2 years of experience in human

resources coordination, recruiting, staffing, including benefit administration, forecasting,

database management and reporting, performance management, training and

development, orientation and on-boarding, employment law and organization-level event

planning.

E XPERIENCE

The Home Depot, 05/2011 – Current San Jose, CA

H uman Resources Generalist/Supervisor

Conduct new hire orientations and coordinate all onboarding activities such as I-9

identification, new hire paperwork, and employee benefit enrollment.

Develop training and development processes through corporate philosophy.

Ensure each department encompasses diverse staffing initiatives.

Oversee and coordinate all aspects of hiring and terminations.

Manage and assist department managers in performance management, quarterly

reviews and associate trainings.

Resolve employee relations issues by conducting investigations.

Administer Home Depot’s correction action process in partnership with District

Human Resource Manager.

Analyze HR reports, identify opportunities/trends, propose action plans.

Support District Human Resource Manager in all other deliverables.

The Home Depot, 10/2010 – 05/2011 San Jose, CA

H uman Resources A ssociate Coordinator

Responsible for developing associate schedules that provide effective customer

service coverage.

Gather information from the associate’s availability to match customer performance

graphs to ensure adequate coverage.

Coordinate associate training by developing training calendars and inputting

training data in tracking system.

Assist with various staffing functions such as scheduling candidate interviews,

responding to candidates and pre orientation paperwork.

Working with the store leadership team in the administration of rewards and

recognition programs.

Assist the Human Resources Supervisor and Store Manger in maintain hiring kiosk,

break room and training room.

The Home Depot, 01/2008 – 10/2010 San Jose, CA

P roject Supervisor/Designer

Coordinated and created design projects, renovations, remodels, and whole projects

for clients.

Evaluate scope of project and make executive decisions by serving as professional

point of contact.

Oversee and manage project entirely until customer satisfaction is met.

Assess customers’ needs and guide purchasing decision by specialized

recommendations.

The Home Depot, 02/2007 – 01/2008 San Jose, CA

Appliance Specialist

Ability to explain and work with a variety of appliances.

Provide fast, friendly service by actively seeking out customers to assess their needs

and provide assistance.

Maintain the in-stock condition of assigned areas guaranteeing that it is clean,

shoppable, and safe.

Collaborate with vendors, installers, trucking/shipping companies and customers to

ensure that excellent customer service is achieved.

E DUCATION

San Jose State University, Spring 2011 San Jose, CA

Bachelor’s of Business Administration, double major in

Human Resources Management and Business Management

Member of SHRM (Society for Human Resources Management)

S KILLS AND LANGUAGES

Microsoft: Excel, Word, Powerpoint, Outlook

Bilingual; English and Spanish

*******.*****.*@*****.***

425 EL CAJON DR. • SAN JOSE, CA 95111 • 408-***-****

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate