Customer Service Sales

Deedra Atkinson

P O Box ******

Charlotte, NC ***56

Cell: 980-***-****

Email: **********.**@*****.***

OBJECTIVE

To obtain a career and goal oriented position that will allow me the

opportunity to gain experience and provide me with an opportunity for

professional growth and enhancement.

EDUCATION

Fayetteville State University, Fayetteville, North Carolina

Bachelor of Science Degree, December 2005

Major: Business Administration

PROFESSIONAL PROFILE

Confident, articulate, and innovative graduate with superior skills to

handle different tasks. Self-motivated team player that is well organized,

reliable, observant and flexible. Immediate values offered include:

[pic] Efficient and thorough with excellent customer service and

communication skills

[pic] Performs with excellent leadership skills and abilities

[pic] Proficient ability to use interpersonal skills in relating with

others

[pic] Dependable and successful problem-solver

[pic] Creative and cooperative, working equally well independently or as a

team player

[pic] Outstanding record of performance and ethical business standards

EXPERIENCE

May 2007 - Allstate Insurance Company - Charlotte, North Carolina

Coverage Investigation Specialist - Maintain a positive relationship with

customers while handling a steady volume of auto claims with coverage

issues. Contact participants including policy holders, agents, attorneys

and other insurance carriers and accurately documenting evaluations in the

claim. Use multiple external/internal databases and internet engines to

locate additional information to determine if coverage is available.

Follow up with customers to explain policy terminations, cancellations,

address billing inquiries and request missing information needed to proceed

with processing of claim. Transfer claim to senior staff for final coverage

decision.

August 2006 - May 2007 IRMC INC., - Charlotte, North Carolina

Customer Service Representative- Provided support for complex inquiries

regarding gas accounts and billing disputes. Analyzed customer needs and

advised of availability of eligible assistance based off financial

situation. Consistently met or exceeded expectations on monitored calls.

May 2002 - May 2004 DKNY Jeans - Smithfield, North Carolina

Floor Supervisor - Managed 10-15 employees in a busy retail environment.

Motivated employees to increase sales and convey superior customer service

to every customer. Assisted customers with selection of clothing, returns &

exchanges and check out of merchandise. Maximized company's cash flow and

revenue through handling of bank deposits, cash drawers and sales quota.

.

ACHIEVEMENTS

Allstate Company

Awarded - (2007- current) Recipient of multiple customer service

recognition awards for Top Quality, Outstanding Teamwork, and received a

quarterly bonus for Highest Productivity by upper management

DKNY Jeans

Awarded - (2002 - 2004) - Recipient of Highest Sale of the Month Award

accumulating over $6,000 in one month while only working part-time hours.

COMPUTER SKILLS

Proficient with the following software packages:

Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

Microsoft Outlook, Windows XP/Vista/7, SharePoint, Internet Research

IE/Firefox

Internet Capabilities

REFERENCES AVAILABLE UPON REQUEST

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