Service Quality

W illiam Mueller

*** * ******** **. ******, MI 734-***-**** ********@*****.***

Targeting IT Experience

Washtenaw Community College graduate offering a strong academic background in IT.

Consistently recognized for flexibility, hard work and dedication towards company’s mission and goals.

Years of experience working in fast-paced and frequently changing schedules.

Quickly learn and master new technology; equally successful in both team and self-directed settings;

and eager to work in a new environment.

Education

Washtenaw Community College – Ann Arbor, MI

AAS in Microcomputer Systems Support Program GPA: 3.5/4.0

Certificate in Computer Systems Technology

Graduated with Honors

Windows 7 Administration: Learned different aspects of Windows 7 administration such as

user/group rights and permissions, updating drivers and working with different network protocols

(IPv4, IPv6, and NetBEUI).

Hardware Installation: Installed and maintained SATA and IDE hard drives. Made upgrades to RAM

on both desktop and laptop computers.

Networking: Set up and configured client/server and peer-to-peer networks with Novell NetWare and

Windows Server 2008.

Technology Summary

Systems: Windows NT/Server 2008/XP/7, DOS, Novell NetWare, Linux

Software: MS Word, MS Excel, MS Access, MS PowerPoint

Work Experience

Panera Bread– Canton, MI

Preparation and Service Line Associate (2004 to Present) Handled service efficiently through

extremely busy lunch hours. Prepared and inspected quality of product before serving to guests.

Frequently recognized for going the extra mile and breaking any rule for the satisfaction of the

customer.

Associate Trainer (2005 to Present) Trained new associates for service line and preparation. Handed

in reviews on trainees detailing progress and effectiveness with different positions.

Selected credits:

Trained and proficient in every position offered.

Associate of the month October 2012.

Available to work nights, weekends and overtime if needed.

References Available Upon Request

Available for Relocation & Travel

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