Customer Service Technical Support

James Hastings

Technical Support, Networking, and Account Security Specialist

**************@*******.*** - 248-***-****

Work Experience

Aditya Birla Minacs - Southfield,MI

May 2012-current

Duties/responsibilities: iOS technical support, Network troubleshooting, OS X troubleshooting (lion and mountain lion), customer service/relations, account security, hardware troubleshooting, over the phone customer training, troubleshooting and resolving Account Security issues, Basic Windows (xp-8) Troubleshooting

Stefanini Tech Team- Dunkin' Brands- Southfield,MI

December 2011-April 2012

Duties/responsibilities: Radiant POS technical support, Network troubleshooting, hardware troubleshooting, over the phone customer training,, Basic to Advanced Windows (xp-7, server 2003-08) Troubleshooting, Remote Support via Citrix tools

Hastings Electric Company-Garner, NC

May 2005 to April 2008

Laid off due to decline in building in the public sector

Duties/responsibilities: Wiring, Installing Appliances and other Electrical devices, Laying out roughs, Troubleshooting and Repair, Service work

Education

AAS in Computer Networking

Baker College of Flint - Flint, MI

2009 to current

High School

Holly High School- Class of '04

2000-2004

Certifications/Specialized Training

iOS 4.x-6.x Techincal Support

Apple Account Security

iCloud Support

Radiant POS Technical Support

Skills

80 wpm typing speed, formerly trained in Microsoft Office, Windows 7, Windows XP, Server 2003, Active Directory, 802.11 protocols and deployment, troubleshooting hardware and software, network topography design(Metageek Site Survey),implementation, and testing(WiSpy, Channelyzer). Deployment of security including advanced UAC controls and Active Directory, and firewall/antivirus/antimalware (Comodo Internet Security) installation. Virus detection, identification, removal, and report work.Packet capturing and analysis using Wireshark

Additional Information

Aside from formal work, I have done computer repair, troubleshooting, and virus removal for over 10 years and have performed a variety of jobs including, but not limited to:

Virus removal, fresh installation and troubleshooting of all Windows OS versions begining with 3.1, ghosting machines (including creating ghost disks and clone disks), remote desktop repair of software problems, complete builds from barebones (including product research, specifications, full paperwork), wireless network installations including security and server set ups. Wireless and Wired Pen-testing using Nmap, Metasploit, Backtrack R3-R5. Finding and fixing system/network/application exploits and detecting/identifying/resolving issues regarding unauthorized access using the aforementioned software

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