Customer Service Loss Prevention
Resume:
Laura Smith
*****************@*****.***
PROFILE
Motivated, pro-active manager and trainer with 20 plus years of experience in customer service & quality control.
Graphic Arts Industry
• Managed a 7 member customer service parts department and shipping/receiving department.
• Created inventory control systems for 10,000 item inventory worth $250,000.
• Provided technical support and training for an 8,000 member dealership network.
Transportation Industry
• Participated in post incident and accident interviews and scene evaluations.
• Participated in loss prevention programs and trained drivers in proper procedures.
• Coordinated agenda of internal departments and activities of 5 to 25 applicants during a 3 day bi-weekly orientation program.
• Certified Highway Watch participant, Transportation Security Administration, Department of Homeland Security
EDUCATION
Certificate in Small Business Marketing Management Chattahoochee Technical College March 18, 2011
AAS in Marketing Management, Chattahoochee Technical College, Marietta, Georgia 2009 Present
Driver and Trainer, Star Transportation, Nashville, Tennessee Skills and Safety Certificates 2004 –2008
MBM Corporation, Inc., North Charleston, South Carolina Extensive Technical Training 1989 1999
EXPERIENCE
Chattahoochee Technical College, Marietta, Georgia 2010 Present
Second shift Professional Educational Worker, Success Center, Paulding Campus
• Monitored student activity in the learning environment; guided students in basic computer usage.
• Coordinated Accutrack sign in and sign out procedures.
• Created and maintained necessary paperwork, files and signage.
• Suggested solutions to student concerns and/or directed students to relevant college resources.
• Ensured all equipment and facilities were properly and safely operated and maintained.
Staples, Inc. Hiram, Georgia
Cashier and Customer Service – ‘Back to School Season’ July – August 2011
Copy Center and Sales Associate 2008 - 2010
• Participated in the store level Leadership Development Program.
• Assisted in loss prevention programs.
• Monitored inventory control systems.
Star Transportation, Inc., Nashville, Tennessee 2004 2008
CDL Class A Driver Trainer
• Trained drivers in safe timely pick up, transport, and delivery of dry van freight.
• Adhered to and instructed in all Federal and State DOT regulations, log book compliance, and safety procedures.
• Participated in pro-active loss prevention procedures.
Star Transportation, Inc., Nashville, Tennessee 2005 2007
Driver Orientation Coordinator:
• 80% of job responsibility was accurate completion/assembly of driver qualification files per ISO guidelines and DOT regulations.
• Administered and evaluated skills during Level 1 Road Test for inexperienced applicants, Level 2 Road Test for trainee drivers after 8 week training program and Level 3 Road Test for experienced applicants.
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