Resume

LAWRENCE S. SHIFMAN

San Jose, CA *****.*******@*****.***

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SUMMARY OF QUALIFICATIONS

Versatile leader with comprehensive management experience spanning diverse settings, including high technology. Record of identifying and developing opportunities leading to increased profitability. Adept at maximizing partner, client, and distributor relationships. Experience in domestic and international marketing. Quick and resourceful problem solver. Outstanding interpersonal, team building, and communication skills. Analytical, organized, and conscientious. Native English speaker with intermediate skills in Portuguese and Spanish.

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CORE COMPETENCIES

Strategic & Tactical Planning Profit & Loss Management Business Development

Channel Account Management Budgeting & Cost Control Project Leadership

Resource Allocation Multi-Channel Marketing Negotiation

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PROFESSIONAL EXPERIENCE

INTUIT, INC., Menlo Park, CA

Small Business Consultant (2010 – Present)

• Managing inbound technical support and sales calls to provide timely and accurate resolution to customer/prospect questions and issues.

• Delight customers with outstanding customer service for Web Site hosting and related small business services including hosting,SAAS, marketing, professional site design, and financial products.

• Up-sell, cross-sell and recommend appropriate services to help our customers get more customers.

• Own the outcome for each customer contact ensuring caller satisfaction and great results.

• Exceed metrics for sales quota performance and other management goals, objectives each and every month.

AGILENT TECHNOLOGIES, INC., Santa Clara, CA (Contractor through Volt Services)

Business Development Associate (2008 – 2009)

• Provide Sales and support to Field Sales Engineers and customers for Refurbished Test & Measurement equipment.

• Coordinate reservations and direct Sales to Rental companies and Distribution partners.

• Manage limited inventory and initiate calls to customers for product availability.

• Customer contact for configuration and inventory availability, close existing opportunities to orders.

• Oversee trade-in program and Marketing Communications activities for the group.

MILLENNIUM DESIGN, INC., Sunnyvale, CA

Senior Account Manager (2006 – 2007)

• Direct new customer sales and account management activities for PCB design service bureau.

• Develop new customer relationships.

• Plan and oversee projects for existing customers.

• Source opportunities and manage business with engineering/electronic design service partners.

NON TECHNOLOGY SMALL BUSINESS, San Jose, CA

Founder and Owner (2002 – 2006)

• Developed business plan and started new company, achieving break-even within 4 months.

• Planned and oversaw operations of dry cleaning and laundry pick-up/delivery service.

• Exceeded all sales and profitability targets for every year of operations.

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Lawrence S. Shifman

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SANDPIPER SOFTWARE, INC., Los Gatos, CA

Director of Business Development (2000 – 2002)

• Identified, developed, and managed strategic relationships with channel partners and customers.

• Negotiated strategic partnership agreements with Rational Software, Excelon Corporation, and Accenture.

• Helped devise corporate strategies to define markets and develop new partnerships and uncover opportunities.

• Managed all business development activities to advance corporate strategy and business goals.

• Participated in business pitches to prospective investors and funding sources.

COMPUWARE CORPORATION ECOSYSTEMS LAB, Campbell, CA

Senior Business Alliances Manager (1999 – 2000)

• Built and strengthened strategic partnerships for application management and performance monitoring software products.

• Supported and expanded Compuware relationship with leading hardware and software partners, resulting in increased demand for Compuware products.

• Collaborated with regional sales teams to cultivate revenue opportunities within each territory and expand relationship with alliance partner territory personnel.

ATI TECHNOLOGIES, INC., San Jose, CA

Western Area OEM Sales Manager (1997 – 1999)

• Developed and managed major OEM account relationships in Western U.S.; cultivated strategic OEM accounts including Apple Computer, Sun Microsystems, and Packard Bell-NEC.

• Marketed multi-media technologies, including 2D, 3D and video acceleration hardware.

• Managed field applications engineering and internal resources to support current and new design activities.

• Recruited and supervised sales and field applications staff enhance major OEM sales and support.

• Consistently surpassed sales expectations, by as much as 10%, and generated revenue of $120 million.

• Awarded President’s Club status in 1997, 1998 and 1999.

PARCPLACE-DIGITALK, INC., Sunnyvale, CA

Business Alliance Manager (1996 – 1997)

• Managed strategic channel partnerships for application development software products.

THE BETTER BAGEL, Mountain View, CA

Founder, Owner & Operator (1992 – 1996)

• Planned and directed all aspects of business planning, construction, staffing, and ongoing operations of multiple unit retail and wholesale bagel shop/cafe/deli.

• Achieved profitability within 60 days of opening.

• Launched 2nd location within 2 years of initial start-up and was profitable within 3rd month

• Produced sales of $1+ million annually.

WESTERN DIGITAL/STANDARD MICROSYSTEMS, Mountain View, CA

Northwest Regional Sales Manager (1987 – 1992)

• Managed product sales via distributors, VARs, and OEMs, consistently surpassing quota.

• Trained and developed distributor and VAR sales force.

• Created and implemented buy-in and sell-through programs for channel growth.

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EDUCATION

OHIO STATE UNIVERSITY

Bachelor of Science: Computer and Information Science

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TECHNICAL EXPERTISE

Operating Systems: MS Windows, Linux, and UNIX, Cisco IOS, CCNA

Software: Microsoft Word, Excel, and PowerPoint, Oracle, Pivotal Relationship

Tools: Various application/network performance and monitoring tools

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