Customer Service Representative
Resume:
OBJECTIVE
To obtain a position at a company where I can exercise my trained experience in
effectively dealing with customers while multi tasking as well as the opportunity to
maximize my ability in properly resolving conflicts and concerns.
EDUCATION
University of Phoenix July 2014
Pursuing an Associate of Arts Concentration in Psychology Degree
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EXPERIENCE
Access Control Agent October 2010 – September 2012
Checked badges, credentials, and personal belongings of all employees to ensure
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access is permitted
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Promptly and accurately followed protocol and guidelines during alarms and
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Security breaches
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Maintained a professional demeanor while interacting with personnel and passengers
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Customer Service Representative April 2010 – October 2010
Maintained up to date knowledge of new and current Apple products
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Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
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Regular sought opportunities to up sell and add on additional merchandise
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Guaranteed positive customer experiences and resolved all customer complaints
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SKILLS
Data entry and computer skills
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Time management skills
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Clear verbal communications
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Application of good judgment and decision making
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Great management of personal emotions
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Ability to work efficiently both independently and as part of a team
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Strong interpersonal and customer service skills
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