Customer Service Process

Venetta M. Brown

*** ***** ******

Allentown, Pa. 18103

240-***-****

Email: ***********@*****.***

Career Objective: To provide financial, customer service support through refined

interpersonal, administrative and computer skills.

QUALIFICATIONS

• Practiced problem solver

• Self-motivated

• Committed learner

• Proficient planner and organizer

• Excellent communicator

• Skilled decision-maker

• Team Player

PROFESSIONAL EXPERIENCE

Account Payables Coordinator August 2011 – October 2012

The Washington Home and Community Hospices, Washington, D.C.

• Sorting and distributing mail

• Code invoices with accurate vendor GL Account and Department numbers

• Insure that invoices are approved by Department Managers for payment

• Process purchase order invoices and enter in IOS purchasing system

• Enter invoices into Great Plains

• Print aging Report for review by Director Finance

• Weekly check run

• Mail checks to vendors

• Handle vendor statements

• Set up New Vendors with accurate W-9 forms

• Month end and Year end close

• Other duties as assigned

• Process 1099

Bookkeeper III June 2007 – May 2011

CORT BUSINESS SERVICES, Capital Heights, MD.

• Research and resolve unapplied receivable cash entries

• Process furniture pickups, addition, deliveries, and exchanges for electronic billing, account

adjustments with proper authorization

• Review assigned emails in billing mailbox, ensure that all emails receive a response with 24

hours

• Process and approve credit application through Experian and Myriad

• Process customer refunds

• Process new customers, billing discrepancies, and communicate with Sales Representatives and

Service Team

• Performs other duties as assigned

Billing and Collections Analyst July 2003 – April 2007

G.E. Insurance Solutions, Indianapolis, IN.

• Post and assigned insurance payments to proper policy

• Reconcile account exception reports

• Maintain and backup daily/weekly electronic document

• Utilize and update Receivable Cash Access Database

• Ensure clients insurance availability

• Research and resolve unapplied receivable cash entries

Accounts Payable Specialist May 2001 – June 2003

Roll Coater, Inc., Indianapolis, IN.

• Code and process invoices

• Run aging and receiving reports

• Process and verify employee expense reports

• Input inventory purchase orders

• Vendor correspondence

• Month end closing and Journal Entries

• Account balancing and reconciliation

• Weekly and monthly check runs

• Filing

• Process purchase orders/Oracle software

EDUCATION/CERTIFCATIONS:

• University of Southern California, Los Angeles, CA

Bachelor of Science, Business and Administration, 1986

• Adelphi Business College, San Bernardino, CA

Associates Degree, Accounting, 1982

• San Bernardino High School, San Bernardino, CA

Diploma

Contact this candidate