Customer Service Ms Office
Resume:
MONIC R SIBLEY
SAN ANTONIO, TX ***13
**********@*****.***
Objective:
To obtain a position that will allow me to grow and become an asset by exercising my various
expertises.
Strengths:
Excellent Customer Service Skills MS Office software
People Oriented
Team-Player
Able to multi-task
Work well under pressure
MS Office software
Professional Experience:
JP Morgan Chase
San Antonio, TX
June 2011 to Present
Collection Litigation
Handling of high volume incoming and outgoing calls
Collection of charge-off accounts
Collection of active delinquent accounts
Negotiations
100+ outbound calls per day
Received bonuses for top Collector
Maintain an assigned Portfolio, insuring contact of all assigned accounts
Weekly/Monthly Reports
Income Tax Assistant
San Antonio, TX
Seasonal beginning January 2011
Assist in completion of Income Tax Returns
Customer Service
Greet and assist incoming customers
Answer telephone lines
Errands
Assist Tax Preparers as needed
US Census Bureau Field Division
San Antonio, TX
April 2010 to June 2012
Field Services
Face to face contacts between the Bureau and the Public
Encourage public to comply with the census
Interviewed respondents
Test accuracy of survey data
Performed administrative task related to the census business
Fort Sam Houston Army
San Antonio, TX
April 2000 to April 2010
Supervised and trained front office Clerks
Monitored and assisted with multi-phone lines
Clams processing
Office planning/organization
Event Activity Coordinator
Service Management
Collections
Billing
Accounts Receivable duties
Daily interaction assisting walk-ins Army lodging (Guest Services)
Maintain, deposit and handling of incoming revenue and petty cash
Audit Liaison
Daily activity reports
98% Accuracy rate processing claims
Reduced processing time from 14 days to a 24 hour deadline
Decision making for customer issues ensuring customer satisfaction
Contact this candidate