Customer Service Medical Assistant

Teresa Kulzer

*** *******, *******, **

Cell 559-***-****

**************@*****.***

Objective:

Seeking employment in the Medical/Customer Service/Administrative field

that will allow me to use demonstrated skills and abilities

Highlights of Qualifications:

. Maintain positive relationships with clients; make customer service

a priority

. Able to complete work tasks within established time frames

. Highly dependable, hardworking, and motivated for career

advancement

. Work effectively with minimal supervision

. Take pride in the quality and accuracy of accomplishments

. Resourceful and committed; can be counted on to get the job done

Skills/Abilities:

* Medical assisting

. Receptionist

. Patient evaluation

. Computerized charting

. Problem resolution

. Enthusiastic customer service

. Phone communication

. Organizational skills

. Alphabetical/numerical filing

. Chart preparation

. Obtaining/charting vital signs

. Data entry

. Word processing

. MS Power point

. Daily and monthly reports

. Inventory

. Familiar with OSHA, CLIA, and HIPAA regulations

. Typing

Work History:

Grifols Biomat, USA September 2007-April 2012

Donor Processor/Phlebotomist Assistant Bakersfield, CA

Participate in quality assurance program, document patient information,

maintain patient flow, clean and sterilize equipment, disposed of

contaminated supplies, maintain client privacy and confidentiality, take

and record client vitals, ensure safety and well-being of clients, resolve

client complaints, consistently receive positive feedback from clients.

Patterson Motor Freight May 2007-August 2007

Receptionist/Dispatcher Bakersfield, CA

Resolved guest complaints, reviewed driver information for accuracy and

compliance, assisted customers in person and via telephone, scheduled

deliveries, directed calls to appropriate individuals, logged daily shipped

and received orders.

Assisted Home Living October 2006- February 2007

Home Health Aide Ventura, CA

Evaluated patient care needs, communication with family and staffing,

provided emotional support, assisted client with daily activities and

functions, transported client to appointment and outings, provided all

daily living tasks to enhance quality of life.

New Arizona Family June 2003- September 2006

Counselor Aide/Medical Assistant Phoenix, AZ

Provided primary resident care and assistance with daily living activities,

assisted clients with games, crafts, cooking, music, and other activities,

Transported clients to and from Dr. appointments and outings, maintained

client confidentiality and privacy, logged daily activities and monthly

reports, maintained medications for all clients, communicated medication

refills with Dr and pharmacy, Often commended for maintaining the safety

respect and dignity of clients, evaluated client needs.

Education:

Apollo College Mesa, AZ

Medical Assistant Course/Certified Medical Assistant

University of Phoenix Bakersfield, CA

Currently attending - Bachelors in Human Services

Professional and personal references available on request

Contact this candidate