Customer Service Management

|Luka Grubac |

*** ***** ******-******, **. H*R 5X7 Tel: 514-668-3175email:

**********@*****.***

F&B service representative

Excellent Customer Service / Delivering Results

Professional summary

. Experienced professional with excellent customer service ability

. Team player with analytical thinking, decision making and problem

solving skills related to reception and entertainment of guests and

visitors.

. Outstanding personal work attitude, accepting this position as a

career, not just "another job".

. Responsible and accurate in following required directions and orders

coming from management as well as willing to express personal

initiative when trouble-shooting action needed.

. Adaptability and tolerance in stressful situations.

. Languages: English and Serbo/Croat, French

|Professional Experience |

|Sandwich artist |

|"Toasty Sub" sandwich shop, Pierrefonds, Quebec, Canada |

|July 2012-present |

|Preparing custom made sandwiches |

|Food preparation (cutting,slicing,chopping) |

|Restocking assignments |

|Food rotation on a daily basis |

|Cleaning and sanitizing on a daily basis |

|Charging customers |

| |

|Pizza artist |

|Pizzeria "Mama Rosa",Quebec, Canada |

|May 2012-present |

|Creating and preparing custom made pizzas |

|Food preparation (cutting, chopping) |

|Restocking assignments |

|Food rotation on a daily basis |

|Cleaning and sanitizing on a daily basis |

|Charging customers |

| |

|Waiter/Bartender |

|Sheraton Montreal Airport, Quebec, Canada |

|Summer 2012 |

|Food and beverage service in their restaurant called the "Eclipse" |

|Expediting food |

|Restocking assignments |

|Charging customers: usage of "Micros" on a regular basis |

Internships : Food and beverage operations

Waiter 2010 - 2011

Bartender 2009

Hyatt Regency Chesapeake Bay, Spa, Marina and Golf Resort

Cambridge, Maryland USA

. Food and beverage service in 5 different types of restaurants (fine

dining, casual and family style)

. Expediting food

. Making requisition and restocking assignments

. Food and beverage service in big banquet functions

. Charging customers: usage of Maitre'D on a regular basis

Bar supervisor/bartender/waiter

Crystal Night Club, Belgrade, Serbia

2008

Caf -Night Club Timeout, Belgrade, Serbia

Summers 2006 - 2008

. Supervising a 10 employees team

. Scheduling the shifts in the bar

. Assisting in hiring progress and training the new staff

. Restocking the front and the back of the bar

. Serving drinks (soft and liquor, cocktails and hard liquor)

. Waiting the tables (Guest service)

Clerk

Internet Caf KGB, Belgrade, Serbia

2005

. Working on computers issuing time for internet or gaming

. Ensuring guest service

. Serving soft drinks (coffee, soda, juice)

. Maintaining computer equipment

Clerk

Mango Liquor Store, Belgrade, Serbia

2004

. Working on the cash register

. Making requisition and restocking assignments

Education

Attestation of Collegial Studies Restaurant Service Management 2011

until present

LaSalle College, Montreal

Bachelor Degree Hospitality Management 2005-2010

University Singidunum Belgrade, Serbia

References are available upon request

Contact this candidate