Customer Service High School

Nerly Ortiz

*** ******* ***, ******** **

Phone: 347-***-****/ 917-***-**** Email: *******@*****.***

Objective

To find a challenging position where I can utilize my many years of facility management to excel within the company.

Experience

Jani King Cleaning Services June 2008 – August 2012

Supervision of all Jani King staff members including, but not limited to payroll, scheduling, building inspections,

corrective action, training and development, new hire orientation, supply audits and ordering, special project set ups,

maintenance of equipment, and partnering with Tiffany & Co. building management for all meetings and building

issues as they pertain to the cleanliness of all floors.

Partners in Care March 2008 – June 2008

Multi-location home attendant for elderly individuals with my functions included applying medication, cleaning,

supervision, cooking, entertaining, communicating any patient issues to guardians and monitoring for injuries.

Disney World June 2004 – Feb 2008

Supervising Manager of housekeeping staff group of 30 or more staff group members at all times. Job functions

included payroll, scheduling, hotel/building inspections, corrective action, training and development, new hire

orientation, supply audits and ordering, special project set ups, maintenance of equipment, and partnering with Disney

World property management for all meetings and hotel issues as they pertain to the cleanliness of all locations. As

well to ensure that all staff members provided incredible customer Service to all visitors and guest.

Housekeeping (contemporary resort)

Job functions included prepared the room for the next guest: clean the carpet, fix the bed etc

Custodial

Job functions included keep the all public areas clean, hallways, all the closets stock, etc

Education

Mater Dei High School Graduated June 1996

Attended High School Education in Buenos Aires, Argentina

Skills

I am Fluent in Spanish, Computer Literate, Superb customer service skills, Office management, and Good use of

spreadsheets, Able to deal with complex issues, strong project management skills, natural leader and staff motivator.

Good knowledge of Microsoft office, Internet, E-mail.

References Furnished upon request.

Contact this candidate