Customer Service Sales

Jeffrey W. Wilson

**** ******* ******

Carlsbad CA. 92009

Cell- 817-***-****

****.*.******@*********.***

Professional Experience

Dallas Airmotive-Grapevine TX

**** - ****

Sr. Customer Service Representative

. Primary customer contact to assist the operator / owner of Pratt and

Whitney PW100 aircraft engines, as their assets travel through the

repair / overhaul process.

. Work closely with Sales, Operations, Engineering, QC, Materials, and

Finance to ensure both customer and company requirements and met or

exceeded.

. Review and analyze, log books, sales input sheets OEM manuals and

engineering condition reports to work with the customer to develop

detailed work scopes.

. Develop detailed cost estimates that are presented to the customer

that ensure a good value for our customer, and also provided a good

gross margin for the company.

. Work with other customer service representatives to set production

schedules, and transportation assets to ensure that the customer's

needs are always met in a timely manner

. Collaborate with transportation and sales team to provide global

logistical support to the customer for the pickup and delivery of the

customers engine and supply chain issues.

Texas Aero Engine Services LTD. - Fort Worth TX

2005 - 2010

A limited Partner ship between Rolls - Royce, and American Airlines.

Spares Coordinator Specialist

. Administer vendor-repaired accessories and piece parts for the Trent

800 and RB211- 535.

. Evaluate repair quotes to determine the feasibility of repairing parts

verses the cost of buying new.

. Coordinated accounts payable billing to ensure proper on time

payments.

. Led a multifunctional team to reduce overdue repair orders by over

90%.

. Facilitator for transportation workout sponsored by the Continuous

Improvement Group.

. Worked with vendors to better understand and streamline their

production and reporting process.

. Collaborated with the local Rolls-Royce office advising them of vendor

performance and the impact of the vendors' performance on engine

production.

. Coordinated accounts payable billing to ensure proper on time

payments.

. Responsible for warranty research and approving all rejected warranty

claims

Atlantic Southeast Airlines - Dallas-TX

2004 - 2005

A wholly owned subsidiary of Delta Airlines.

Director of Airport Operations

. Led a diverse team of both regional and city managers to ensure

efficient running of the ground operations for over forty cities

across the southeast and western United States.

. Mentored and promoted team members to leadership positions.

. Responsible for budgetary oversight and analysis of a $25 million

station-operational budget.

. Liaison with Transportation Security Administration. Worked to ensure

that ASA was in compliance with all security regulations and mitigated

any possible violation of these regulations.

Jeffrey W. Wilson

Page Two

General Electric Engine Services - Dallas/ Irving, TX

1998 - 2004

Customer Service Manager

. As the key contact with customer, was responsible with ensuring a

positive customer service engine repair experience.

. Set production and pricing schedules

. Provided global logistical support to the customer.

. Collaborated with the Engineering department to determine the work

scope, and materials needed for the engine overhaul prior to and

during the overhaul process.

. Using advanced project management tools, I worked closely with

Production Control to insure that all production milestones were met,

allowing the engine repair to meet all time and budgetary commitments.

. As a member of the Customer Team worked, together with the account

marketing managers to "win" new business.

. Utilizing "Six Sigma" tools and leveraging my relationship with our

customers, I was able to collect more than $3.2 million in past due

invoicing.

. Championed a cross functional team that included members of IT,

Shipping, Operations, and Sales departments to develop an "in house"

MRP program based on MS Access. This allowed for more effective

tracking, pricing, and billing of items sent to outside vendors for

repair.

. Received "GE Corporate Leadership" award for customer service and

process improvement.

. Responsible for the efficient repair administration of over $5 million

worth of jet engine accessories, and other engine hardware.

Mesa Airlines Inc.-Farmington NM

1985 - 1998

Director of Customer Service

. Accountable for all station operations, reported directly to the

President of the division.

. Liaison with the FAA for certification of ground operations for

national jet program.

. Managed the implementation process of the ground operations for a new

jet division, including hiring of management and station staff at each

city.

. Worked with local city authorities and airport management in lease and

contract negotiations throughout the southwestern United States.

. Instrumental in the logistical planning and implementation of the

America West-Mesa Airlines, and the United Express-Mesa Airlines code

share agreements.

Education

University of Phoenix, Bachelor of Science Degree in Business

Currently in the process of obtaining a MBA in Global Business from the

University of Phoenix

. Six Sigma, Green Belt Trained

. Materials / Supply Chain

. International Logistics

. Cost Estimates and Pricing

.

. Project Management

. Customer Service Management

. Operations Management

. Vendor / Suppler Management

.

.

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