Customer Service Manager

Location:

Salary:

36000

Posted:

January 09, 2015

Maria McIlvaine

OBJECTIVE

Obtain a position where I may utilize my bi-lingual skills (Spanish) and managerial skills in entering and reporting payroll date,

employee relations, recruitment, coaching, maintain employee files, payroll process in ADP. Equally adept at optimizing

performance through commitment and integrity. Excellent skills in problem solving, multi-tasking and communications.

Motivated self-starter, proactive and people-driven professional, excellent relationship building and influencing skills with people at

all levels and in all functions, proven ability to gain trust and credibility with the workforce and to lead organizational change.

Experience professional in a fast paced manufacturing environment.

Core Skills

Strong leader, team oriented Bi-lingual in Spanish Knowledge of benefit administration

Experience in Microsoft Suite Ability to work at a high level of independent Record keeping, presentational skills

2010: Word, PowerPoint, Outlook, decision making Recruitment process

Excel, and Access ADP Payroll Background checks

Exercise a high level of Budget Planning on boarding

confidentiality Effectively write Compensation OSHA 40 hour course

reports, business correspondence, Benefits

and procedure manuals Payroll Processing

Professional Experience

2014 Onsite Support of CoWorx Staffing Services, Plainfield, Indiana.

• Recruiting, scheduling, data entry, contact and reporting to and with the customer, managing 275 employees for Foxconn HP.

2010-2013 Owner of Maria’s Bakery, Plainfield, Indiana.

• Customer service, book keeping, planning, baking, catering, marketing, etc., as well as any other task concerning running and

operating a small business.

2009-2010 Associate at PIER 1 Imports, Plainfield, Indiana.

• Sales, customer service, keeping order on shelves, offering PIER 1 Credit Card benefits and account opening for customers,

warehouse, truck unload, orders, and any other duties the General Manager had required for the Associate on and concerning daily

operations.

2008 Scientist, Predictive Physiology and Medicine, PPM, Bloomington, Indiana.

• Research concerning 84 types of molecules to be detected in blood that there levels measured by a GC-GC MS could give a

diagnostic to preventive and predictive medicine. Troubleshooting as well as maintenance of the equipment where also required.

Education

• M.S. Analytical Chemistry

• B.S. Industrial Engineering