Administrative Assistant Customer Service

ANNE MLINAR

**** *. ******** ***., ***. ***

Milwaukee, WI 53227

414-***-**** (cell)

**********@*****.***

PROFESSIONAL SUMMARY

Professional Administrative Assistant with the ability to handle multiple

projects at one time and work with little to no supervision. Team player

with a focus on customer service.

EXPERIENCE

Suncorp Valuations - Mequon, WI

June 2010-Present

Research Analyst

. Work on plat plans, measuring square footage, etc.

. Marshall & Swift Building Data

. Weekly status report

. Type inventories in Excel

. Update job system

. Various administrative duties

. Order supplies

. Answer Phones

. Ship mail, FedEx, etc.

American Appraisal - Milwaukee, WI

September 1980-September 2009

Administrative Assistant II

(1983-2009)

. Provided full administrative support for the Industrial Valuation

Group

. Coordinated the timely flow of paperwork for assignment letters,

engagement letters, job folders, advanced total reports and

subcontractor agreements

. Maintained and updated weekly backlog reports

. Assisted with draft appraisal reports ensuring corporate standards

. Interacted with clients to make sure their needs were met and delivery

of their reports on time

. Reviewed and approved weekly time cards for entire Industrial

Valuation Group

. Corrected time sheets with improper codes or contract numbers

. Generated weekly business closed summaries with expected staffing

assignments

. Monitored and tracked valuation engagement overruns

. Processed and ensured accuracy of department expense reports and

credit card statements

. Responsible for department filing, supplies, inventory, renewals and

subscriptions

. Maintained and ordered supplies utilized for inventory appraisal

engagements

. Coordinated all record retention activities according to corporate

standards. This included coordination with staff on work papers,

follow up communication with staff, and creation of CD's of reports

that result from an appraisal engagement

. Coordinated and hosted conference calls

. Integral member of corporate events and planning committees during and

after typical work hours to ensure event success

. Effectively served as a liaison between other departments including

Report Services, Accounting, Contract and Human Resources. In

addition, coordinated work with the company's international offices

. Created instruction manual for Industrial Valuation Group

administrative duties and trained employees on various projects and

procedures

. Offered and provided assistance on a regular basis to a variety of

other departments when needed. Served as backup to corporate

receptionist.

. Notary Public

Records Retention Clerk

(1981-1983)

. Coordinated all record retention activities for the Industrial

Valuation Group according to corporate standards

. Ensured engagement works notes were in proper format

. Input Boeckh building cost data for buildings into databases

File Clerk

(1981-1981)

. Created and maintained files for all clients

. Responsible for coordination of delivery files to various departments

within the company

. Provided clerical support such as phones and filing

Continuous Service Clerk

(1980-1981)

. Maintained department files for annual (continuous) clients

. Retrieved and distributed daily mail

. Created and maintained client correspondence files

. Gathered and organized various reports for distribution to department

personnel

. Label and box completed reports for retention in warehouse

OTHER PREVIOUS EXPERIENCE

Executive Catering (6/1982 -10/1992)

Food preparation, set up, and cake cutting for weddings, picnics and

parties

EDUCATION

Bay View High School, WI

PROFESSIONAL DEVELOPMENT

Introduction to Machinery and Equipment Valuation (American Society of

Appraisers)

Machinery and Equipment Valuation Methods (American Society of Appraisers)

Uniform Standards of Professional Appraisal Practice (USPAP)

Word (Beginner, Intermediate)

Excel (Beginner, Intermediate)

Word Perfect

Lotus 1-2-3

COMPUTER SKILLS

Microsoft Office including Word, Excel and PowerPoint, Outlook,

WordPerfect, Lotus Notes, Calendars, AutoCad and DWG

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