Customer Service Manager

LISA K. ZISHOLTZ **** **TH Lane Palm Beach Gardens, FL 33418 561-***-****

Realtor Agent/Assistant October 2011-

Present

Palm Beach

Gardens,Fl

• Research Property

• Interface with Banks, Title Companies, and Mortgage Companies

• Contribute to office activity

• Customer Service Related functions

Materials Manager ( April 2010 –

J uly 2011)

HCA Shared Services, JFK Medical Center Atlantis, FL

• Materials Manager for Operating Room and Open Heart Team

• Manage four Supply Chain Techs & an Internal Control Coordinator

• Oversight of HCA Supply Chain Project

• Responsibilities include:

• All specialty supplies, implantable data and replacement of consignment management, repossessed supply for usage and

non compliant issues

• Interface with the Supply Chain Director, Clinical Staff, Supply Chain Staff, all Department Directors & Managers

• Establish & maintain relationships with vendors and representatives

• Work very closely with Specialty Coordinators

(2009 – 2010)

Professional Show Management

Marketing Account Manager Palm Beach County

• Recruited potential participants for high end home show expos.

• Marketed specialty businesses to create a diverse forum.

• (Continuously) worked closely with each account to meet their individual needs for their business specialty.

• Worked with the venue coordinators to make sure the proper utilities are available for vendor set up.

• Networked with the community for their participation and attendance.

• Participated in setup and vendor customer service to insure the success of their exhibit.

(2002 – 2009)

Materials Manager

Jupiter Outpatient Surgery Center Jupiter, FL

• In charge of maintaining a running inventory of all supplies and equipment of this large facility; including the pain management,

endoscopy lab, and the surgical suite.

• Set up and executed a computer generated inventory guaranteeing the surgical team as well as the other specialties a complete

constant inventory.

• Ensured the contractual requirements for the facility were in compliance as well as handling all of the receiving and distribution for

the Center.

Family Counselor/Sales Representative (2001 – 2002)

Menorah Gardens Funeral and Cemetery Chapel Palm Beach Gardens,FL

• Handled all arrangements including: documentation, procedures, and requests of the family.

• Successfully networked with local organizations, setting up informative sales presentations.

• Conducted complete pre funeral arrangements for clients as well as telemarketing to get a new pre arranged client base.

Materials Manager (1995 – 2001)

North County Surgical Center Palm Beach

G ardens,Fl

• In charge of all shipments and receivables including all materials, linens, and supplies.

• Performed a complete reorganization of the department structure thus creating a 40% decrease in unnecessary inventory.

Surgical Technologist (1993 – 2000)

North County Surgical Center Palm Beach

G ardens,Fl

Opened and maintained a sterile surgical area assuring maximum patient care.

• Assisted physicians during surgery.

• Performed surgical tech duties in many areas of expertise including plastic, podiatry, endoscopic and orthopedic surgery.

Surgical Technology Student (1992 –1993)

Palm Beach Medical Center (Columbia) West Palm

Beach, FL

• Learned the intricate details of being a Surgical Technologist.

• Completed the clinical part of the required education and was then hired by the hospital as a surgical technologist.

Small Business Owner (1987 – 1991)

Swimming Pool Marcite Company West Palm

Beach, FL

Completely in charge of all human resources, arranging all deliveries and coordinating communications with contractors and clientele.

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